IT Business Analyst - Toronto, Canada - Manulife

Manulife

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world.

From our environmental initiatives to our community investments, we lead with values throughout our business.

To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive.

Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement
Hybrid

The Opportunity
Join Manulife / John Hancock's Identity & Access Management global team and help protect our company and customer's information.

Join our team to execute our 5-year IAM roadmap to provide global protections and automation to Manulife, on track to be the most digital, customer-centric global company in the industry.

Our team acts on behalf of Global Cyber Security Identity & Access Governance Services to provide an effective and efficient intake and Business Analyst Services centered around SailPoint IdentityIQ (IIQ) and CyberArk platforms for access controls and ever-expanding capabilities and coverage.

Join us on our journey

Work arrangement:
Hybrid model - 3 days in office and 2 days from Home

Work location:
Either Toronto-Canada or Boston-USA office based on Work authorization eligibility

Position level:
Intermediate level

Responsibilities
-
Elicit and model business requirements/user stories: using appropriate analysis techniques, understand and describe the business needs in a structure and level of detail that is usable by the respective stakeholders.
-
Deliver through Agile methodologies: through experience working with Agile tools (e.g. JIRA), participate in Dashboard planning, backlog grooming, and work with product owners for prioritization.
-
Conduct business process re-engineering: using appropriate analysis techniques, understand and describe the as-is and to-be processes whilst analyzing the impact on people, processes, and systems.
-
Define business solution options: identify, explore and describe the solution (not architectural or technical) options that would achieve the business need.
-
Focus on the customers: determine all requirements, solution designs and business value assessments from a customer perspective.
-
Focus on quality: ensure all outputs are of a high quality and consistency, presented through the defined templates, models and frameworks of the team.
-
Facilitate transition and change: assist in the identification of the transition journey from current to target state, and the change management activities/focus areas to enable successful adoption of solutions.
-
Work collaboratively: multi-cultural, multi-location teams, and cross-functional working with teams from other business areas.
-
Identify new ways of working ; new methods, tools or approaches for business analysis and suggest implementing best practices applicable to the situation.
-
Enhance team maturity: drive consistency and standardization in all work and outputs and increase the team brand and act as an ambassador for Global Cyber Security

Identity and Access Governance Services.

What motivates you?

You obsess about customers, listen, engage and act for their benefit.
You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
You thrive in teams and enjoy getting things done together.
You take ownership and build solutions, focusing on what matters.
You do what is right, work with integrity and speak up.
You share your humanity, helping us build a diverse and inclusive work environment for everyone.

We are looking for someone with:

A degree, or equivalent, in
Business Administration, Computer Science, Information Systems/Technology or related experience**:

-
Minimum 5+ years of industry experience in IT business analysis preferably in Financial Services, ideally within the Identity & Access Management space:

Technical Analyst experience with SailPoint, CyberArk, Active Directory and/or Azure Active Directory
and/or IT asset management is highly preferred:
Practical experience in both
Agil e
and Waterfall
delivery approaches is required:
Excellent
analytical and creative
problem-solving skills, strong
communications at all business levels, with the ability to exercise
flexibility and judgment in a dynamic environment
Excellent **facilitation
and influencing **skills, including the ability to work effectively across a large organization and develop strong crossfunctional relationships
Excellent
organization and high
attention to detail , with the ability to adapt to a fastpaced environment and changing priorities
Strong core business analysis competencies and
interpersonal skills , with a constant drive for improvement