- Customizes program elements to meet the needs of assigned prescribing physicians;
- Adherence to College of Nurses standards of nursing practices;
- Reviews patient status and assists the prescribing physician to complete patient enrolment, prepare Special Authorization (SA) petitions for public or private coverage by auditing patient charts, assessing previous therapies and tests in order to complete the SA;
- Proactively assesses programs and makes suggestions to enhance outcomes and quality of service;
- Completes all relevant reports (program specific reports, expenses, etc.) as per specified timelines and as per required standards.
- Welcomes each patient to the program and captures required patient information;
- Provides therapy guidelines to patients and physicians;
- Ensures patient services are coordinated and tracked, according to KPI's, resulting in expedited access to therapy;
- Coordinates private and public coverage activity directly with insurers following program Standard Operating Procedures;
- Follow up with patient the outcome of reimbursement navigation;
- Provide information and navigate patient through financial assistance;
- Assist patient with pharmacy selection and coordinate drug delivery;
- Assist patient with coordination of therapy and ongoing patient monitoring;
- Reports Adverse Events / Severe Adverse Events following program Standard Operating Procedures.
- Identifies obstacles to obtaining coverage and channels this information to the Program Manager and/or Associate Program Manager.
- Assists in training and development of new FCM as needed
- Supports and assists peers through regular and ongoing communication.
- Develops and maintains a positive relationship with the Program Patient Support team.
- Provides timely patient and clinic information as needed, through specific means used by the program.
- Participates in scheduled KOL physician meetings with Sales Representatives;
- Develops strong working relationships with physicians and physician office staff, providing additional office support to ensure smooth maintenance of patients enrolled in the program as needed;
- Proactively provides assistance to resolve client issues with regards to assigned physicians;
- Attends scheduled Continuous Medical Education events and reports new activities;
- Provides in service presentation to KOL physicians in collaboration with the Sales Representatives on new program initiatives.
- Provide training to physicians and clinics on program and new initiatives approved by the client.
- Acts a liaison and provides ongoing feedback to the Patient Assistance Program based on observations in the field and feedback from customers as it pertains to quality of services, training, and other areas of importance.
- Ongoing maintenance of communication with Program Manager, physicians, physician office staff, client representatives, patients and nursing team as required;
- Completes all relevant reports (time sheets, expenses, mileage, reports etc.) as per specified timelines and as per required standards.
- The Field Case Manager will also be assigned other duties and tasks as required from time to time.
- May be required to be on standby/ on call as part of this role.
- RN or RPN; Registration with the Provincial College of Nurses; case management experience preferred;
- Minimum three (3) years nursing experience in a clinical setting an asset;
- Available to travel within an assigned territory, some overnight travel may be required;
- BCLS may be required depending on therapeutic area of program;
- Valid Driver's License, current auto insurance policy and access to reliable transportation, for regional travel;
- Experience and background in various therapeutic areas is an asset;
- Normally requires a minimum of five (5) years in public or private third party reimbursement arena or pharmaceutical industry in sales, managed care, or clinical support,
- Background in business administration (pharmaceutical) sales and marketing an asset;
- Knowledge of private and public reimbursement structure, systems, and process;
- Experience with reimbursement navigation, special authorization, appeals process and conducting field-based reimbursement support and consultation;
- Strong analytical skills including interpretation of regulation and legislation;
- Fluency in French and/or English may be required depending on program and geographic location.
- Knowledge of pharmaceutical distribution industry
- Strong customer service skills
- Strong business acumen
- Strong analytical and mathematical skills
- Strong critical thinking skills
- Ability to communicate effectively both orally and in writing
- Effective interpersonal and leadership skills
- Effective organizational skills; attention to detail
- Ability to consistently meet deadlines
- Excellent problem-solving skills; ability to resolve issues effectively and efficiently
- Excellent presentation skills
- Intermediate knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs
- Hold and maintain a valid, non-expired, unrestricted driver's license
-
Field Case Manager
Found in: Talent CA 2 C2 - 3 hours ago
CB Canada Québec City, CanadaAre you looking to make a difference in a patient's life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. ...
-
Bilingual Field Case Manager
Found in: Talent CA 2 C2 - 3 hours ago
CB Canada Québec City, CanadaAre you looking to make a difference in a patient's life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. ...
-
Bilingual Nurse Case Manager
Found in: Talent CA 2 C2 - 3 hours ago
CB Canada Québec City, CanadaAre you looking to make a difference in a patient's life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. ...
-
Nurse Case Manager
Found in: Indeed CA C2 - 10 hours ago
Bayshore HealthCare Québec, QC, Canada Full timeMake "being the difference" your Career at Bayshore · Bayshore is looking for caring and capable Registered Nurses to join our amazing team as we continue our 50+ year tradition of providing high-quality care to our community. As a trusted partner, Bayshore is working to respond ...
-
Nurse Case Manager
Found in: J-Vers CA C2 - 10 hours ago
Bayshore HealthCare Québec, QC, CanadaMake "being the difference" your Career at BayshoreBayshore is looking for caring and capable Registered Nurses to join our amazing team as we continue our 50+ year tradition of providing high-quality care to our community. As a trusted partner, Bayshore is working to respond and ...
-
Nurse Case Manager
Found in: Talent CA C2 - 2 days ago
Bayshore HealthCare Québec City, Canada Full time opportunities available< Nurse Case Manager · Division: Bayshore Specialty Rx Setting: Variety of patient care settings Location: Quebec City Employment Status: Full time opportunities available Make "being the difference" your Career at Bayshore · Bayshore is looking for caring and capable R ...
-
Bilingue Gestionnaire de cas Infirmière de terrain/Bilingual Field Nurse Case Manager
Found in: Talent CA C2 - 1 day ago
McKesson Europe Quebec City, Canada Full timeMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you a ...
-
Field Nurse Case Manager
Found in: Adzuna CA C2 - 6 days ago
Bayshore HealthCare Not specified, Canada TEMPORARYThe Bayshore Specialty Rx French Field Nurse Case Manager will be a single point of contact for physicians. They will work with the Reimbursement Specialist to support patients throughout the entire patient support program journey. The Field Nurse Case Manager thrives in an envir ...
-
Field Nurse Case Manager
Found in: Jooble CA O C2 - 10 hours ago
Bayshore HealthCare Québec, QC, Canada Full timeThe Bayshore Specialty Rx Bilingual Nurse Case Manager will be a single point of contact for physicians. They will work in collaboration with the Reimbursement Specialist to support patients throughout the entire patient support program journey. The Bilingual Nurse Case Manager t ...
-
Nurse Field Case Manager, RN
Found in: Jooble CA O C2 - 10 hours ago
Bayshore HealthCare Québec, QC, Canada Full timeThey will work in collaboration with the Reimbursement Specialist to support patients throughout the entire patient support program journey. The Bilingual Nurse Case Manager thrives in an environment that emphasizes teamwork, accountability, processes a deep willingness to serve ...
-
Bilingual Field Nurse Case Manager
Found in: Talent CA C2 - 2 days ago
BioScript Solutions Québec City, Canada Full timeYour future starts here · We are looking for an engaged individual to take on the role of Field Nurse Case Manager. This role is responsible for undertaking the management of specific cases that are assigned to them in regards to patient reimbursement and coordination for the Nav ...
-
Telecommute - Short Term Disability Case Manager
Found in: Jooble CA O C2 - 10 hours ago
Sun Life Financial Québec, QC, Canada Full timeBilingual Disability Case Manager page is loaded Bilingual Disability Case Manager · Apply locations Montreal, Quebec time type Full time posted on Posted 2 Days Ago job requisition id JR You are as unique as your background, experience and point of view. You'll work with dynami ...
-
Consultant Power BI
Found in: Appcast CA C2 A - 1 hour ago
TEHORA inc. Québec, CanadaTEHORA est présentement à la recherche d'un(e) Consultant Power BI ayant d'excellentes aptitudes techniques, d'excellentes connaissances et qui souhaite mettre à profit ses compétences au sein d'une équipe polyvalente. · Sans être exhaustifs, voici les services et livrables que d ...
-
Design and Implementation Network Consultant+Specialist
Found in: Appcast CA C2 A - 1 hour ago
Zortech Solutions Quebec, CanadaJob Description: · As candidate would be supporting Govt. Of Quebec and might need to visit the Govt. office. · Preference is local to Quebec. · What will be the length of this project? - 12+ Months · Any preferred time zone/ Work schedule? - EST Time zone. · Responsibilities: ...
-
Conseiller intermédiaire en architecture de solution d'affaires et techniques
Found in: Appcast CA C2 A - 1 hour ago
TEHORA inc. Québec, CanadaTEHORA est présentement à la recherche d'un(e) conseiller intermédiaire en architecture de solution d'affaires et techniques ayant d'excellentes aptitudes techniques, d'excellentes connaissances et qui souhaite mettre à profit ses compétences au sein d'une équipe polyvalente. · S ...
-
Auditeur F/H Temps Plein
Found in: Jooble CA O C2 - 10 hours ago
CHEP Québec, QC, CanadaBilingual Stock Auditor - St. Laurent page is loaded Bilingual Stock Auditor - St. Apply remote type Hybrid Remote locations Saint-Laurent, Quebec, Canada time type Full time posted on Posted Yesterday job requisition id JR15530 CHEP helps move more goods to more people, in more ...
-
Conseiller en architecture logicielle sénior
Found in: Appcast CA C2 Glassdoor - 1 hour ago
TEHORA inc. Québec, CanadaTEHORA est présentement à la recherche d'un(e) Conseiller en architecture logicielle sénior ayant d'excellentes aptitudes techniques, d'excellentes connaissances et qui souhaite mettre à profit ses compétences au sein d'une équipe polyvalente. · Sans être exhaustifs, voici les se ...
-
Conseiller en sécurité informatique
Found in: Appcast CA C2 Glassdoor - 1 hour ago
TEHORA inc. Québec, CanadaTEHORA est présentement à la recherche d'un(e) Conseiller en sécurité informatique - Sénior ayant d'excellentes aptitudes techniques, d'excellentes connaissances et qui souhaite mettre à profit ses compétences au sein d'une équipe polyvalente. · Sans être exhaustifs, voici les se ...
-
Infirmière/Infirmier gestionnaire de cas
Found in: Talent CA C2 - 2 days ago
Innomar Strategies Quebec, Canada Full timeOur team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join ...
-
Full Stack Developer
Found in: Jobgoal CA C2 - 10 hours ago
ALLTECH CONSULTING SVC INC Québec, QC, CanadaLevel 3 · Job Description: · Years of experience : 5 years · We are a leading global and financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. We're always looking for top talent to help us lead t ...
Field Case Manager - Québec City, Canada - CB Canada
Description
Are you looking to make a difference in a patient's life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today
What you will be doing
PRIMARY DUTIES AND RESPONSIBILITIES:
Practice Management
Patient Support
Mentorship/Peer Support
Client Interface
Other
What your background should look like
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
What AmerisourceBergen offers
We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.
Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.
Schedule
Full time
Affiliated Companies:
Affiliated Companies: Innomar Strategies
Equal Employment Opportunity
AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
COVID-19 Vaccine Policy
As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen's policy and process to apply for an exemption/accommodation.
Accessibility Policy
AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.