Change Management Specialist - Toronto, Ontario

The · Change Specialist · will play a key role in supporting Holt Renfrew's Purchase Experience Project, a transformational initiative focused on reshaping how our customers complete their purchases, both in-store and online. This includes enabling the rollout of new systems, too ...

Job description

The
Change Specialist
will play a key role in supporting Holt Renfrew's Purchase Experience Project, a transformational initiative focused on reshaping how our customers complete their purchases, both in-store and online. This includes enabling the rollout of new systems, tools, and processes that will modernize the purchase journey and deliver a seamless, unified experience across all channels.

Specific responsibilities include (but are not limited to) the following:

• Support the planning and execution of change management activities for the Purchase Experience Project and other key enterprise initiatives:
• Assist in developing and implementing change management strategies and plans to drive adoption and minimize resistance
• Support change impact and readiness assessments, to identify gaps and areas for targeted support
• Coordinate with the Learning and Development team on training curriculums, materials and logistics, prior to rollouts
• Support the delivery of in-person / virtual instructor-led training
• Develop and deliver communication materials, such as a 'Case for Change', key messaging, FAQs, etc., to support engagement
• Track and report on change management activities, adoption metrics, and feedback from business partners
• Provide coordination and logistical support for change-related activities and workshops
• Work under the direction of Manager, Futures, Change on ad-hoc requests
• Build and maintain strong relationships with store and corporate partners to ensure consistent understanding and adoption of new ways of working
• Contribute to the continuous improvement of change management tools, templates, and processes

The ideal candidate:

• Post-secondary degree in a related field or equivalent experience (e.g., Change Management, Communications, Business/Management, Project Management)
• 2–3 years of post-university work experience in change management, project coordination, or communications
• Familiarity with change management principles, methodologies, and tools (e.g., Prosci, ADKAR)
• Excellent organizational skills and attention to detail
• Strong written and verbal communication skills
• Ability to build relationships and work effectively in a collaborative environment
• Adaptable and comfortable working in a fast-paced, evolving environment
• Proficient in Microsoft Office Suite
• French language proficiency is an asset, but not a requirement
• Experience in retail or service-oriented environments is an asset

The measures of success:

• Contribution to successful delivery of project outcomes (e.g., adoption rates, training effectiveness, communication engagement)
• Timely and high-quality completion of assigned deliverables
• Feedback from project teams and business partners
• Demonstration of Holt Renfrew Brand Spirit:
• Passion –
  Own it
• Excellence –
  Elevate every moment
• Warmth –
  Open to the world
• Unity –
  One team. One Holts

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Hiring Range / Échelle salariale à l'embauche :

$70, $85,000.00 / 70.000,00$ ,00$ (per year / par an)

Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, and our coveted employee discount. / La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l'expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement et notre très convoitée remise d'employé.