Wholesome Kids Catering - Markham, Canada - Foray Group

Foray Group

Verified Company

Markham, Canada

2 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Title:
Customer Care Representative

Reports To:
Customer Care Manager

Hours of Work:8:00 am - 4:00 pm, Monday - Friday

Who We Are
Wholesome Kids Catering is a leading catering company with a purpose to Nourish Lives. We provide healthy, delicious, child-friendly meals, and snacks to childcare centers and schools. Our caring, experienced staff are passionate about providing great food and great service to all our customers.

Tasty, child-focused menus reflect our successful 'Eat Grow Thrive' philosophy, which combines excellent nutrition with flavors and foods children love to nourish their life.

Our culture is one where we value trusted partnerships, enable growth and the ability to excel and be fully engaged, value integrity and focus on making an impact on our clients, customers, co-workers, and communities.

Wholesome Kids Catering is experiencing double digit growth and our priority for the next five years is to build a dominant brand within the childcare catering market to leverage available capacity in our state-of-the-art custom designed facility and will deliver on the overall strategic long-term revenue and profit goals of the business.

As we nourish children with wholesome food to help them grow and thrive in the GTHA, we would love you to join us and become a part of our dynamic team.

The Role

We are looking for a high-performing Customer Care Liaison, an A-team player, who plays to win with the best outcome for our customers.

You have great problem-solving skills and like to think out of the box to find creative solutions. You are able to work in a fast-paced environment with an amazing group of people. You always care about the quality of your work and act with Integrity by delivering on commitments made.

You are curious, investigative, and not satisfied with the status quo, and have the ability to find positive solutions for our customers' needs.

Your focus is on growth, through collaboration and learning for yourself and the company to benefit our customers.

Success

Qualifications

College Diploma or University degree, ideally in business administration or similar program.
45 years of Customer Service experience
45 years of Data Entry experience (combination of 45 years Customer Care and Data Entry is acceptable).
Intermediate proficiency Microsoft Office Suite, including but not limited to: Word, Excel, Outlook
Experience working with CRMs or ERPs, preferably HubSpot and/or MS Navision.
Intermediate skill level in Adobe file creation and edits.
Fluency in French, Mandarin, and/or Cantonese is a strong asset
Knowledge of food production, and/or nutrition is a strong asset
Knowledge of Child Care legislation/licensing is an asset
Safe Food Handler certificate/knowledge an asset
G License and access to a vehicle for occasional in field travel
A clear Vulnerable Sector Check

Skills, Knowledge and Abilities

Strong Customer Centric focus
Personable, professional and can interact positively with a diverse group with various levels of responsibility and accountability.
Strong ability in active listening and problem solving
Detailoriented and able to stay focused through repetitive tasks and keep a high degree of accuracy in data entry
Ability to multitask and motivated by meeting deadlines.
Selfdriven, motivated and results oriented
Works well independently and in a team
Strong written and verbal proficiency in English
Second language is a strong asset

Duties and Responsibilities

CUSTOMER CARE

Proactively reaches out to customers to seek out additional information, provide a follow up and/or execute on a desired customer touchpoint.
Able to assess and understand various situations through asking questions and seeking clarity.
Listens carefully to our customers and conveys empathy and commitment to a solution or finding a solution.
Manages customer expectations in a positive manner while resolving roadblocks for an improved customer experience.
Provides over the phone training (guidance) and/or best practices with customers to deliver a successful food service.
Creates and/or updates and sends customer communications and notices.
Supports our customers in the transition to a new menu
Successfully onboards new temporary customers
Ability to make a recommendation to the Customer Care Manager where the situation needs additional care and attention.
Engages and participates in the execution of innovation projects to help improve customer experience.
Occasionally participates in customers events, presentations and/or customer visits.

ERP & DATA MANAGEMENT

Acknowledges receipt of a new Customer Meal Count and Allergen Forms, and makes all required changes to standing orders and sales orders in the MS Navision ERP with accuracy.
Acknowledges receipt of a new information from a customer and updates the system accordingly.
Ability to set up new customers in the MS ERP