Automotive Service Advisor - Port Colborne, Canada - Iker's Automotive

Description

'''Job Overview:

We are seeking a highly motivated and customer-focused Service Advisor to join our team.

As a Service Advisor, you will be the primary point of contact for customers bringing their vehicles in for service or repair.

Your role will involve providing exceptional customer service, upselling additional services, and ensuring customer satisfaction.


Responsibilities:

• Greet customers and assist them with their service needs
• Listen to customers' concerns and accurately document them
• Provide recommendations for necessary repairs or maintenance based on mechanical knowledge
• Upsell additional services or products to maximize revenue
• Prepare accurate estimates for repairs and communicate them to customers
• Coordinate with technicians to ensure timely completion of repairs
• Keep customers informed of the status of their vehicle throughout the service process
• Handle cash transactions and maintain accurate records of payments
• Resolve customer complaints or issues in a professional and timely manner

Experience:

• Previous experience in a dealership or automotive service environment is preferred
• Strong sales skills with the ability to upsell products and services
• Solid mechanical knowledge to accurately assess repair needs
• Excellent customer service skills to provide a positive experience for customers
• Proficient in cash handling procedures
• Familiarity with automotive repair terminology and processes

If you are a self-motivated individual with a passion for providing exceptional customer service, we would love to hear from you.

Join our team as a Service Advisor and contribute to our mission of delivering top-notch automotive service to our valued customers.

'''


Salary:
$20.00-$25.00 per hour

Expected hours: 40 per week


Benefits:

• Flexible schedule

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Experience:

- service advisor: 2 years (required)


Work Location:
In person