Dispatcher - Markham, Canada - RG Henderson

RG Henderson
RG Henderson
Verified Company
Markham, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description

About Us:


RG Henderson, a division of Heritage Food Service Group of Canada Limited, is the largest commercial food equipment repair company in the Greater Toronto Area.

We provide Repair Services, OEM Parts, Installation, and Planned Maintenance Programs for a variety of commercial food service equipment. We are the leader within our industry and are looking to grow our team


Position Summary:


In the role of _Dispatcher_ the primary responsibility is providing exceptional service to our customers by managing the schedules of our technician team, and organizing and prioritizing workload.

The Dispatcher must thrive in an extremely fast paced work environment with high deliverables, and develop excellent working relationships with the technician team.

This role will report into the Customer Service Manager.


Responsibilities Include:


  • Process customer orders (service tickets) through the computer system, ensuring accuracy
  • Be proactive in scheduling and coordinating completion of service orders
  • Maintain strong working relationships with the Service Technicians and Service Department
  • Responsible for coordinating the daily workflow for Service Technicians
  • Route technicians to scheduled jobs with attention to efficiency and customer satisfaction
  • Ensure balanced workload for technicians and progression of service orders to completion, to meet monthly service budget targets
  • Other duties as assigned

Qualifications:


  • 3 to 5 years of customer service experience
  • Minimum high school education or equivalent
  • Ability to type 45 wpm
  • Strong data entry skills, basic math and proofreading abilities
  • Ability to work in a high pressure, fast paced environment
  • Team orientated and customer service approach to work
  • Strong time management, organization and multitasking abilities
  • Knowledge of industrial kitchen equipment would be considered an asset
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