Director of Professional Services - Calgary, Canada - CoolIT Systems

Description

Director of Professional Services

ABOUT COOLIT SYSTEMS INC.

Founded in Calgary, Alberta in 2001, CoolIT Systems is the leading Direct Liquid Cooling technology provider for data centers, supercomputers, and desktop computers.

We design and manufacture solutions used by the largest tech companies globally.

Recognized as one of "The Americas' Fastest Growing Companies 2023" by Financial Times and honored with the Deloitte Fast 50 Clean Technology award in 2022, as well as the Deloitte Fast 500 distinction in both 2021 and 2022, CoolIT's rapid growth is capturing global attention.

As demand for generative AI, high performance computing and cloud solutions rapidly expands, there has never been a more exciting time to join our team.

WHAT YOU'LL DO:


Role:

We are seeking a highly skilled and dynamic individual to join our team as the Director of Professional Services.

This senior leadership role will oversee CoolIT's site services organization, which encompasses site assessments, solution development, installations, and after-sales support.

The Director of Professional Services will play a pivotal role in guiding our team of engineers and technicians as they develop solutions for some of the most advanced data centers in the world.

Responsibilities:

• Develop and communicate a compelling vision for the professional services organization, aligning with the company's overall strategic objectives.
• Lead by example, inspiring and motivating team members to deliver excellence in every aspect of their work.
• Develop comprehensive strategies and plans to drive the growth and success of the professional services organization.
• Identify opportunities for expansion and improvement, staying ahead of industry trends and customer needs.
• Interview, mentor, and develop a highperforming team of engineers and technicians.
• Foster a culture of collaboration, innovation, and continuous learning, empowering team members to reach their full potential.
• Build strong relationships with clients, understanding their unique requirements and challenges.
• Collaborate closely with sales and account management teams to ensure seamless delivery of services and exceptional customer satisfaction.
• Implement processes and procedures to ensure the efficient and effective execution of site assessments, installations, and aftersales support activities.
• Continuously monitor performance metrics and quality standards, driving continuous improvement initiatives as needed.
• Collaborate closely with other departments to ensure alignment and integration of professional services offerings with overall company goals and strategies.

Basic Qualifications:

• 10+ years of experience in a leadership role.
• 5+ years of experience working in Professional Servies department.
• Bachelor's degree in Engineering, Computer Science, Business Administration, or related field.
• Proven track record of success in a senior leadership role within a professional services organization.
• Customercentric mindset, with a passion for delivering exceptional service and value to clients.
• Experience working in a fastpaced, dynamic environment.

Preferred
Qualifications:

• Preference for strong technical background, with experience in data center infrastructure, cooling systems, or related fields.
• Advanced degree preferred.

Skills:

• Strategic thinker with a demonstrated ability to develop and execute on complex business plans and initiatives.
• Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams across all levels of the organization.
• Ability to adapt quickly to changing priorities and requirements.
• Ability to travel up to 20% of the time (International Travel).

WHY COOLIT?

We strive to be an employer of choice and as such we believe in rewarding our employees with career and development opportunities that will maintain and strengthen our culture while aligning to our vision and values.

We are a company that is full of vibrant, innovative people who love what we do.


Our comprehensive benefits package includes:

• Vacation and flex days, and paid companywide shutdown during the holiday season.
• Comprehensive benefits including Dental, Drugs, Optical, Paramedical and Health Spending. These costs are covered by CoolIT and are enacted from your first day.
• Dress for your day in a casual yet professional environment.
• Retention rewards like "The Big Coffee Break" that reward tenure with additional vacation time and a monetary bonus.
• Employee ownership program.