Senior Manager, Workday PSA - Toronto - Kainos

Description

Join to apply for the Senior Manager, Workday PSA role at Kainos.

Join Kainos and Shape the Future. At Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we're transforming digital services for millions, delivering cutting‑edge Workday solutions, or pushing the boundaries of technology, we do it together.

We believe in a people‑first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you'll be part of a diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger.

Main Purpose of the Role & Responsibilities

As a Senior Manager, Workday PSA in Kainos, you'll be a lead consultant in implementing and configuring Workday solutions for our global customer base and be an expert in Workday Financials and PSA. As a distinguished expert in a world‑class team of consultants, you will manage relationships with our customers, architecting and delivering solutions that are not only aligned with their needs but also fit for purpose and commercially viable. You'll provide excellent consulting and guidance to customers, truly understanding their business and guiding them in advancing their goals.

You'll be an expert in the PSA capability, using your technical and professional expertise to mentor and guide your PSA team members, providing thought leadership and driving innovation. Your influence will extend beyond Kainos, as you build and enhance specialist knowledge within the capability, contributing to the broader Workday community.

Minimum (essential) Requirements

• Deep understanding of Workday PSA (Product Lead in the Workday ecosystem is ideal but not mandatory)
• Excellent customer focus, able to assess customer needs, build relationships and manage customer expectations. You will be able to intervene effectively and resolve customer escalations appropriately
• Excellent communicator, able to communicate with customers and colleagues with impact and credibility. Sound ability to formally present to senior client audiences and at conferences e.g. Workday Altitude
• Strong commercial awareness and complete understanding of project and business dynamics
• Broad business and technology experience and a good awareness of industry trends and their potential impact on product
• Ability to work to tight deadlines and make sensible decisions under pressure taking a balanced view of customer demands and Kainos commercials
• Ability to widen and maintain a network of external contacts
• Excellent consulting skills e.g. leading large‑scale workshops with multiple stakeholders, liaising confidently and effectively with senior executives
• An emerging capability expert driving thought leadership e.g. production of blog posts
• An emerging role model within Kainos and wider Workday ecosystem
• Regular participant in sales activities and responsible for providing input to work estimates
• Understanding of risk management and able to manage risk within the capability
• Support the operations function to ensure that our consultant pool is used in the most commercially advantageous way, balancing development needs and personal preferences
• Commercial understanding of utilisation within a services organization and the importance of these targets
• Able to rotate through various Workday delivery services specifically Consulting and Application Management Services
• For Application Management Services, able to deliver work to meet defined Service Level Agreements
• Able, if required, to travel to customer sites in the same region (minimal out‑of‑region travel may also be required)

Desirable

• Professional qualifications where applicable in your capability (e.g. CPA)
• Develop and deliver products/offerings and services that differentiate Kainos in the marketplace
• Identify talent for rapid development within the capability
• Experience of managing, mentoring and developing teams

People Management

• Agreeing, setting and reviewing your and your team's goals aligned to Kainos, Workday BU and your capability
• Providing support so that your and your team's goals can be achieved
• Reviewing and refining goals for relevance and to keep performance on track
• Reviewing performance against goals and provide feedback
• Conducting 1:1 monthly and/or project completion feedback meetings
• Requesting and providing regular feedback in Workday
• Completing end of year reviews and agreeing the outcomes for the year
• Identifying training to support your and your team's development
• Pursuing and supporting your and your team members' career paths and progression
• Reviewing weekly workload forecasting (staff allocations and timesheet checks) and utilisation
• Actively being involved in recruitment/interviews

Embracing Our Differences

At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field.

Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.

Seniority Level

• Mid‑Senior level

Employment Type

• Full‑time

Job Function

• Other
• Information Services

Toronto, Ontario, Canada CA$250,000.00‑CA$265, month ago

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