IT Support Specialist - Halifax, Canada - Social Navigator Inc
2 weeks ago
Description
IT Operations Specialist
The IT Operations Specialist is responsible for the day-to-day troubleshooting and administration of our internal IT infrastructure.
Reporting to the Manager, IT Operations, the IT Operations Specialist assists our end users with their daily IT needs and issues, performs on and offboarding tasks, and assists the Manager, IT Operations in ensuring the daily internal business operations run smoothly.
Our SaaS-based threat intelligence platform, called Navigator, is designed to identify, track, and validate issues from open source channels (surface, deep web, and dark web) related to executive safety, fraud prevention, and asset & infrastructure protection.
Why LifeRaft?
We pride ourselves on our innovative spirit and determination to help solve new challenges developed by the complexities of open source data.
LifeRaft provides a threat intelligence and investigations platform, Navigator, to corporate security teams around the world, including some of the biggest brands you've probably referenced today Navigator is designed to identify, track, and validate issues from open source channels (surface, deep web, and darknet) related to executive safety, fraud prevention, and asset & infrastructure protection.
Our technology is helping keep these companies, their people, and their operations safe - making a real impact in the world we all live in.
The diversity of our team is integral to our success.We are a team of passionate and supportive individuals and pride ourselves in fostering a collaborative, innovative, and fun culture.
We offer our team:
- Attractive & competitive compensation plan & benefits
- Investment in personal and professional growth
- Remote work/office space (with dogs) with flexible hours
- Flexible time off
- Take a minimum of 15 days/year with no cap beyond
- Health Benefits & $1000 Yearly Lifestyle Subsidy
- Diversity & Inclusion Committee
- Hilarious authentic coworkers & fun social activities
What You Do as an IT Operations Specialist
- Working with G Suite, MS 365, directory services, device management, system patching, office connectivity, hardware inventory and malware protection.
- Assist end users with basic troubleshooting and other daytoday issues
- Work with the Manager, IT Operations to implement system changes and software golives, policy implementation, etc.
- Perform onboarding and offboarding of staff
- Provision software and product access in various cloudbased vendor portals (G Suite, Jumpcloud, etc.)
- Perform hardware and software setup on new and recirculated devices
- Other IT and Cybersecurityrelated tasks at the direction of the Manager, IT Operations and CISO
What You Need to Get the Job Done
Experience configuring and operating:
- Google Workspace (G Suite)
- Device management, directory services and patch management systems
- Malware protection software
- Experience using and supporting Mac OS and Windows systems
- Software/hardware inventories
- A passion for continuous learning
- Knowledge of Cyber security principles and fundamentals
- Outstanding userfocused service delivery (Be a people person)
- LifeRaft values inclusion and diversity in our workplace. We welcome all qualified applicants regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, or any other protected characteristic._
Salary:
$60,000.00-$70,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- Onsite parking
- Paid time off
- RRSP match
- Wellness program
- Work from home
Schedule:
- Monday to Friday
Work Location:
Hybrid remote in Halifax, NS
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