Supervisor, Sales and Kiosks - Winnipeg, Canada - Thermea by Nordik Spa-Nature

Thermea by Nordik Spa-Nature

Verified Company

Winnipeg, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Kiosk Supervisor

Winnipeg's one and only thermal spa is hiring for the holiday season Thermëa by Nordik Spa=Nature will call three major shopping centres home-away-from-home this winter, and we're looking for a high-achieving leader to supervise our kiosk teams.

Join our team from October until January to discover our winter and wellness wonderland, plus benefit from free spa access for the duration of your employment

Job Summary:

Under the supervision of the Marketing Manager, the Kiosk Supervisor's mission is to ensure the smooth operations of Thermëa by Nordik Spa-Nature's temporary kiosks in Winnipeg for the duration of the holiday season. Their main objective is to plan the needs of each location and supply the necessary resources for the gift certificate sales representatives.

Responsibilities & Essential Duties:

Train and coach gift certificate sales representatives
Plan work schedules
Assist the Manager in managing inventories, orders, and balancing cashes
Act as a resource person for sales representatives (regarding complaints and special requests)
Manage unexpected events and emergencies
Follow the established scripts to respond to the needs of our guests
Identify problems and propose solutions
Prepare reports
Manage the entire sales cycle; take care of needs and close sales
Assist the sales representatives in their tasks
Provide support during interview process of temporary hires
Carry out all other related tasks

Requirements:

Highschool diploma or equivalent
Minimum of one year's experience managing a team of 10 or more people
Minimum of two years' experience in customer service
Experienced in sales

Hours:

Seeking 2 supervisors, one fulltime and one parttime
Variable hours (Monday to Friday, or weekends)
Available from October to January 12, 2024.

Salary:

The salary is based on the pay scale and benefits in effect at Thermëa by Nordik spa nature.

Profile:

Excellent customer service and problemsolving skills
Natural disposition for managing employees in addition to solid leadership skills
Highly organized and possesses a strong work ethic
Ability to work under pressure and meet tight deadlines
Demonstrates good judgement, independence, and the ability to work as part of a team
Available and able to travel quickly between the various kiosk locations.
Proficient with Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint), in addition to an aptitude for learning new technologies
Excellent communication skills
Resilient in both stressful and ambiguous situations
Possesses a positive, professional, and collaborative attitude
Respects confidentiality and uses discretion
Versatile, selfreliant, detailoriented, and precise
Demonstrates good initiative and a proactive approach to daily tasks
Punctual and reliable
Ability to work in a standing position for many hours
Proven affinity with Groupe Nordik's values
Capacity to work under pressure in a fastpaced and constantly evolving environment