Technical Service Representative - Quebec City, Canada - Xerox

Xerox

Verified Company

Quebec City, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

_Technical Service Representative (On-site dedicated and/or on the road)_

Workplaces: Quebec Region_

The incumbent is responsible for diagnosing and repairing equipment issues, modifications, installations, and equipment removal within a specified geographic area or on a dedicated site.

They will carry out planned activities as required.

The individual will have developed and acquired the necessary skills in product knowledge, problem-solving, and customer management skills through successful completion of formal training programs, both in classroom and on-the-job, enabling them to meet expected service levels.

The products initially supported will include the monochrome and color Production product suite with accompanying software suites.

Primary Responsibilities:

Resolve service issues within the assigned Production product range
Complete required reports and records accurately and in a timely manner
Adhere to team and product call processes
Adhere to product escalation process
Plan and install mandatory and optional upgrades
Manage and maintain inventories of both vehicle and dedicated client assets
Communicate effectively with Xerox customers and employees
Successfully complete required Xerox training programs
Demonstrate proper upkeep and maintenance of Xerox properties
Represent Xerox professionally to clients
Work and communicate effectively within a large workgroup

Qualifications:

Canadian citizenship
Mandatory spoken language: French and ability to read in English
Hold a valid driver's license
Skills in mechanical, computer, and electronic repair
Previous technical competence with Xerox products (an asset)
Ability to work without supervision and autonomously
Ability to work in a team
Successfully pass security and criminal background checks
Proficiency with various Windows operating system software
Proficiency with various Microsoft Office products
Basic network connectivity skills and troubleshooting
Detailed knowledge of the xerographic process, color printing theory, and various printing technologies currently available on the market.
Strong customer orientation with a commitment to delivering results
Minimum ability to handle multiple tasks
Minimum ability to use and manage multiple online tools and resources.