Senior Customer Service Advisor - Kitchener, Canada - Arizer

Arizer

Verified Company

Kitchener, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

JOB SUMMARY

Note:
This position requires* _Cannabis Industry experience_
and/or _knowledge of the product line.

_*Arizer is a leading manufacturer and international distributor of dry-herb vaporizers, with an exceptional reputation in product design, innovation, quality and customer service.

Responsibilities and Duties

Customer service, order processing, customer invoicing
Work with Arizer Service, Sales, Shipping, & Website teams
Administrative Support, preparation of documents, forms, etc
Expertly diagnose, troubleshoot, and resolve customer concerns pertaining to:
Website Use (policies, orders, payments, shipping)
Product Use (functionality, cleaning/maintenance, quality/safety, warranty)

Qualifications and Skills

Independent, selfstarter, able to take direction and work well unsupervised
Customer Service Experience (*online customer service experience is an asset)
Good research skills and attention to detail
Ability to multitask
Excellent written and verbal communication skills
Strong computer skills: MS Office / Google Docs
Customer Focused, positive attitude, helpful / compassionate demeanour
Able to think critically, anticipate & resolve customer concerns

Are you a hard working and proactive team player with attention to detail / accuracy, and the ability to provide fast & friendly customer-centric service with a positive attitude and compassionate demeanour? If so, let's talk.

Benefits

Arizer offers competitive salaries, benefits package and a casual attire workplace.
Telecommuting/Work from home hours possible.
Opportunities for advancement.

Salary:
From $40,000.00 per year

Benefits: