Senior Customer Service Advisor - Kitchener, Canada - Arizer

Arizer
Arizer
Verified Company
Kitchener, Canada

1 month ago

Sophia Lee

Posted by:

Sophia Lee

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Description

JOB SUMMARY

Note:
This position requires* _Cannabis Industry experience_
and/or _knowledge of the product line.

_*Arizer is a leading manufacturer and international distributor of dry-herb vaporizers, with an exceptional reputation in product design, innovation, quality and customer service.


Responsibilities and Duties

  • Customer service, order processing, customer invoicing
  • Work with Arizer Service, Sales, Shipping, & Website teams
  • Administrative Support, preparation of documents, forms, etc
  • Expertly diagnose, troubleshoot, and resolve customer concerns pertaining to:
  • Website Use (policies, orders, payments, shipping)
  • Product Use (functionality, cleaning/maintenance, quality/safety, warranty)

Qualifications and Skills

  • Independent, selfstarter, able to take direction and work well unsupervised
  • Customer Service Experience (*online customer service experience is an asset)
  • Good research skills and attention to detail
  • Ability to multitask
  • Excellent written and verbal communication skills
  • Strong computer skills: MS Office / Google Docs
  • Customer Focused, positive attitude, helpful / compassionate demeanour
  • Able to think critically, anticipate & resolve customer concerns

Are you a hard working and proactive team player with attention to detail / accuracy, and the ability to provide fast & friendly customer-centric service with a positive attitude and compassionate demeanour? If so, let's talk.

Benefits

  • Arizer offers competitive salaries, benefits package and a casual attire workplace.
  • Telecommuting/Work from home hours possible.
  • Opportunities for advancement.

Salary:
From $40,000.00 per year


Benefits:


  • Casual dress
  • Dental care
  • Extended health care
  • Paid time off

Schedule:

  • 8 hour shift
  • Holidays
  • Monday to Friday
  • Weekends as needed

Education:


  • Secondary School (preferred)

Experience:

- customer service: 3 years (preferred)

Work Location:
Hybrid remote in Kitchener, ON
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