IT Program Manager, SAP HCM/Payroll Business Support - Mississauga, Canada - City of Mississauga

Description

Job Summary

Provide Human Capital Management (HCM) and Payroll functional services for SAP and related enterprise-wide solutions. Responsible for managing a team of HCM and Payroll functional professionals, all aspects of project lifecycle and work plan management including operational aspects for application and technical support.

Duties and Responsibilities

Under the direction of the Senior Manager, Enterprise Business Solutions, the successful candidate will:

Develop and provide input to program roadmaps and annual work plans that align to the SAP Roadmap and Divisional Technology Roadmaps

Plan, blueprint, implement and sustain SAP and enterprise solutions for approved initiatives identified in the City's SAP Roadmap and Service Area Technology Roadmaps

Manage all aspects of project lifecycle by applying project management methodologies (agile, hybrid, waterfall), PMI knowledge domains (Stakeholder Management, Risk Management, Scope Management, Procurement Management, etc.) and adhering to Project Management Body of Knowledge (PMBOK), City standards and best practices for initiating, planning, executing, monitoring & controlling, and closing projects.

Act as an IT advisor to business clients and ensure compliance to IT polices and processes

Receive and prioritize work requests; develop and prioritize annual work plan with stakeholders and assign resources

Monitor service desk status including communicating and assigning resources, monitor Service Level Agreement (SLA)/response time), identify recurring issues and coordinate root cause analysis and support changes or training opportunities

Recruit, motivate, coach, mentor and manage staff

Recommend and implement continuous improvement initiatives

Skills and Qualifications

Post-secondary education in Computer Science or related discipline with a minimum of 5 years project management experience in delivering and supporting SAP HCM, SAP Payroll and related enterprise-wide solutions to clients

Minimum of 3 years experience in leading, managing and mentoring a team

Demonstrated leadership experience with outstanding project management, analytical, implementation, organizational, communication (oral & written), and customer service skills

Project Management Professional (PMP) certification by the Project Management Institute (PMI) is required

Knowledge and experience in planning, blueprinting, implementing and supporting SAP S/4 HANA HCM and Payroll modules

Knowledge and experience in implementing and supporting SuccessFactors Employee Central and Employee Central Payroll is an asset

Commitment to service excellence and total quality

Hourly Rate/Salary: $ 111, $ 148,451.00
Hours of Work: 35
Work Location: Civic Centre, Hybrid
Department/Division/Section: CPS/Corporate Services Dept , CPS/IT Division , Enterprise Business Solutions
Non-Union/Union: Non Union
A Criminal Record and Judicial Matters Check (Level 2) will be required of the successful candidate, at their own expense, to verify the absence of a criminal record for which a pardon has not been granted.