Part-time Its Case Resolution Specialist - Ottawa, Canada - Algonquin College
Description
Department:
Client Care Service Desk (James Wong)
Position Type:
Part-Time Support
Salary Range:
$32.48-$37.65-Hourly
Scheduled Weekly Hours:
24
Anticipated Start Date:
May 13, 2024
Length of Contract:
n/a
Posting Information
Posting Closing Date:
April 15, 2024
Please note:
jobs are posted until 11:59 pm on the job closing date.
Job Description:
Particularly, this role is responsible for the analysis and trend identification of recurring issues and participates in the creation, maintenance and support of ITS Knowledge Base articles and support documentation.
The incumbent is a case resolution specialist and owns the lifecycle of a received case to Information Technology Services from creation to resolution.
- Required Qualifications:
- Minimum two (2) year diploma or equivalent Computer Systems Technician;-
- Minimum two (2) years' experience as a technical client service representative; including 1 year of concurrent experience as a computer technician and client facing front-line client service supporting IT services and technology
- Anticipated Weekly Schedule:
- Monday
- Wednesday 8am 4:30pm
- This position is paid at Payband Gcomparator
- This vacancy is for P1667
- This position is eligible for hybrid work in conjunction with the College's _Flexible Work Arrangement Policy_.
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