Field Manager - Toronto, Canada - Mosaic North America

Mosaic North America

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Mosaic is a prominent North American Integrated Agency specialized in engaging consumers through Experiential Marketing, Sales & Merchandising, and Shopper Marketing. At Mosaic, we're always striving for fresh ideas and innovative ways to assist our clients in strengthening their brands amid the changing landscape of empowered consumers and new technologies.

ROLE OVERVIEW

The Field Manager (XM/Retail) will directly report to the Account Manager and will be in charge of overseeing all aspects of event execution and retail operations nationwide, spanning stores, events, and pop-ups. The primary responsibility of this role is to ensure flawless event execution and maintain client relationships built on trust, innovation, and delivering exceptional results.

RESPONSIBILITIES

Supervise event logistics and operations at multiple locations, including setup, teardown, and coordination with vendors and the infield team.
Ensure all event elements are executed as planned, troubleshoot any on-site issues effectively.
Lead a team of Account Coordinators and Brand Ambassadors across the country, ensuring client needs are met through coaching for desired outcomes.
Act as the main point of contact for clients, attendees, and vendors during events.
Ensure compliance with safety and security regulations throughout the event.
Create and maintain accurate event documentation, including timelines, schedules, and logistics plans.
Assist in managing contact reports, weekly status reports, and financial aspects for clients.
Evaluate event success through post-event assessments, surveys, and feedback.
Monitor and analyze post-event success metrics to identify trends and opportunities for future activations.
Stay updated on industry trends and best practices in event marketing and understand the local market.

Qualifications:

Minimum of 3 years experience in event operations and field management.
Previous experience as an Account Coordinator, Team Lead, or Brand Ambassador is advantageous.
Access to a vehicle with a G2 or G class license is necessary.
Ability to work flexible hours, including overnight travel, evenings, and weekends.
May occasionally work up to 10 consecutive days.
Comfortable working 12-hour shifts occasionally.
Strong project management skills, including multitasking abilities.
Excellent leadership, problem-solving, and decision-making skills.
Outgoing, team-oriented, confident, and dedicated to event management.
Client-focused with strong relationship-building skills.
Exceptional communication and interpersonal abilities.
Strong financial and budget management skills.
Capable of working well under pressure and adapting to change.
Thorough understanding of event management best practices and regulations.
Organized with excellent project management skills.
Bachelor's degree in marketing, event management, or related field preferred.

Why Mosaic?

Mosaic North America, consistently recognized as one of the top workplaces, provides the chance to collaborate with globally recognized brands. Each employee has the opportunity to pave new paths, creating meaningful experiences together. We are a diverse group of like-minded individuals who believe in taking risks and building shared experiences not only for our clients but also for each other, ensuring each person's story's next chapter is the most memorable one yet.

DISCLAIMER:

Acosta/ Mosaic North America is an Equal Opportunity Employer. The above statements describe the general nature of work assigned to this role and are not an exhaustive list of responsibilities, duties, and skills required. Mosaic may modify job descriptions to meet business needs.

We strive to accommodate individuals with disabilities according to legal requirements.

Mosaic

Job:

Field - Marketing

Schedule:

Full-time

Job Type:

Temporary Work

Shift:

Day Job

Job Posting:

Mar 22, 2024, 12:17:52 PM