Product Manager, ClientSource Modernization - TORONTO, Canada - Royal Bank of Canada

Description

Job Summary

Job Description

What is the opportunity?

In this role, you will equally support Client Onboarding & Account Maintenance and Digital Client Experience programs with application development initiatives. You will work closely with the Business Operating Solutions & Effectiveness team and Wealth Digital & Data team to Capture and document information and execute on the initiative's objectives and/or product backlog.

By partnering with Training, IT, vendors, and head office groups, you will assist with identifying, analyzing, documenting, and delivering improvements for enhanced client and advisor experiences.

What will you do?

• Support Product Owners with application support, development, and testing activities
• Document requirements and / or application issues to be developed into requirements
• Ensure alignment with stakeholders and partners
• Ensure documentation is fully logged and easily accessible
• Highlight dependencies or gaps with activities, other teams or initiatives
• Participate in User Acceptance Testing (UAT) and Production Implementation Validation (PIV)
• Support Wealth Management branches with incoming support queries and investigations

What do you need to succeed?

Must haves:

• 2+ years' experience and knowledge of DS, PHN and/or wealth management related
• Broad knowledge of Wealth Management Canada systems (e.g. ClientSource, COB, OTIS, OMAT)
• Problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements of complex processes/programs
• On occasion, will be required to work on weekends or weeknights to complete implementation testing
• Ability to work in Toronto

Nice-to-have:

• Successful completion of the Canadian Securities Course (CSC) and Conducts and Practices Handbook (CPH)
• French language skills (speaking, reading and writing)
• Knowledge of Agile project delivery

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Flexible work/life balance options.
• Opportunities to do challenging work.
• Opportunities to take on progressively greater accountabilities.
• Access to a variety of job opportunities across business.

Job Skills

Agile Methodology, Business Data Analysis, Business Process Modeling, Commercial Acumen, Communication, Critical Thinking, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Requirements Analysis

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Contract (Fixed Term)

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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