Service Advisor and Warranty Administrator - Nepean, Canada - B & T MacFarlane

B & T MacFarlane

Verified Company

Nepean, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Service Advisor and Warranty Administrator

Company:
Welcome to B& T MacFarlane, a Premier dealership of the Kubota Brand, family owned and operated since 1957.

We are passionate about the customers we serve and support, from contractors to small business owners, estate owners, and hobby farmers in Ottawa and the Surrounding Market Area.

We are a team of 40+ who deliver on quality, efficiency, and teamwork, and we take pride in always going above and beyond the call of duty for our customers.

Responsibilities:

Greet customers on the phone and in the Dealership promptly and courteously.
Handle all processing of Manufacturer warranty claims/Campaigns/Invoices, schedule service campaign appointments when applicable.
Correct rejected claims to ensure the maximum number of warranty claims are approved.
Opening work orders with all pertinent customer and machine information
Ensure customer accounts are in good standing before dispatching Technician to the job in the shop or field.
Ensure constant contact between the Service Manager, Sales/Parts departments, and the customer.
Identify service needs of customer vehicles based on historical service data.
Ask the right questions to ensure the vehicle.

- serviced is appropriately diagnosed and within the Warranty, criteria set forth by Kubota Canada and other OEMs.

Provide repair/maintenance recommendations when applicable.
Review the customer's upcoming expired Warranty for service recommendations.
Stay up to date with Kubota and other OEMs.' training requirements.
Typing and preparation of quotations, letters, and Safety docs. Etc.
Be creative, improve the process, utilize our operating systems, and think outside the box.

Qualifications:

Two or more years of experience in repair

- troubleshooting or parts with a track record of success, preferably in one of
- the following industries: agricultural equipment, motor vehicle industry,
- outdoor power equipment, recreational vehicles, construction equipment and
- machinery, small engines, and accessories.

Must be proficient in parts lookup and servicing customers at the parts counter.
Excellent written and oral communication skills.
Must have strong computer knowledge.
Proficient with time management skills.
Willingness to participate in and complete required training initiatives.

Essential Physical Requirements:

The ability to lift 50 pounds occasionally.
The ability to drive small and mediumsized equipment.
The ability to occasionally stoop, kneel, or crouch.
The ability to move safely over uneven terrain or in confined spaces.
The ability to see and respond to dangerous situations.
The ability to wear personal protective gear correctly.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.

Compensation:

The compensation package for this position will be determined based on knowledge, skills, education, and experience. The package includes a base salary, plus commissions on sales, offered quarterly.

In addition, after a three-month probationary period, employees will have access to a comprehensive benefits plan that includes life insurance.

The work hours for this role are Monday to Friday, 7:30-5:00 pm, at 45 Slack Road, Ottawa, Ontario, Location. Onsite parking is available.

Salary:
From $20.00 per hour

Benefits: