Client Manager - Canada - Quantiphi

Quantiphi Canada

6 days ago

Description

Engagement Manager Conversational Ai (Remote)
About Us:

Quantiphi is an award-winning Applied AI and Big Data software andservices company, driven by a deep desire to solve transformational...

About Us:

Quantiphi is an award-winning Applied AI and Big Data software andservices company, driven by a deep desire to solve transformationalproblems at the heart of businesses.

Our signature approach combinesgroundbreaking machine-learning research with disciplined cloud anddata-engineering practices to create breakthrough impact at unprecedentedspeed.5x growth YoY since its inception in 2013Headquartered in Boston, with 4000+ Quantiphi professionals across theglobeGreat Places to Work certified for 2 consecutive years- 2022, 2021Recognized by Everest Group as Specialist Leader and Star Performer inAnalytics and AI Services, 2022Recognized as an AIFinTech100 Company, 2022 by InsurTechWinner of Best in Business Award in Established Business category byINC.

, 2022Winner of Competitive Strategy Leadership Award in ArtificialIntelligence Services in Healthcare by Frost & Sullivan, 2022Recognized in Gartner Hype Cycle Reports for AI Strategy, 2022Winner of 2021 Google Cloud Breakthrough Partner of the Year- NorthAmericaWinner of 2021 AWS Canada Rising Star of the YearRecognized as Leader in IDC MarketScape: WorldWide AI IT Services,2021Recognized in the Fast Company 2021 World Changing Ideas- AI and DatacategoryWinner of NVIDIA's Americas Service Delivery Partner of the Year,2021

Job Description:
As part of the core delivery team of Quantiphi, the Engagement Managerwill be responsible for managing the delivery and execution of projects ina B2B environment for Conversational AI solutions to Contact Centers/Customer service teams of different organizations

Client Management:
Managing customer communication & relationshipsGuide the client on technology evaluation, technical thought leadershipand direction for Conversational AI projectsConstantly sync with the product & Business team to align onbusiness priorities, and plan for long term and short-term architecturegoalsShowcase thought leadership on technology roadmaps, agile developmentmethodologies and best practicesChallenge and inspire customers and peers to solve difficult problemswith ambitious and novel solutions

Project Delivery:

Own the complete SDLC of our product(s) by managing the solutioning,engineering, testing, release and maintenanceLead engagements with multiple work-streams; prepare project plans andmanage deliverables Guide and help team members to debug and solve technical problemsReview and perform code walkthrough and quality reviewsTeam management: Work with the team to identify and qualify business opportunities.

Identify key customer technical objections and develop a strategy toresolve technical blockersEnsure proper skill development of team membersTravel to customer sites, conferences, and other related events asrequiredRequired Skills:

Excellent communication, articulation, abstraction, analytical andpresentation skillsAbility to work with minimal supervision in a dynamic and timesensitive work environmentTeam management experience is must Excellent aptitude in business analysis and awareness of quantitativeanalysis techniquesNice to have skills:AI, Cloud ML,Microsoft Bot Framework and Azure Cognitive Services, Amazon Lex, IBMWatson, , Salesforce Einstein, Rasa etc.

(as a ProjectManager/Analyst/Consultant)

Strong understanding of the NLP space (natural language understanding,sentiment analysis, personality insight etc.), conversational interfaces,and leveraging existing services and libraries (integration, configuration,training, continuous learning)Well versed with voiced based processing (text to speech, speech totext) Experience and knowledge of critical phases of the sales process whichincludes requirement gathering, sales planning, solution scoping, proposalwriting and presentationKnowledge and willingness to learn and apply emerging trends inbusiness research, data science, Machine learning Artificial Intelligence,Cloud Show more Show lessTagged as:
remote, remote job, virtual, Virtual Job,virtual position, Work at Home, work from home
com Remote Network.
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