Live-in Resident Manager - London, Canada - York Property Management

York Property Management

Verified Company

London, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Live-In Resident Manager is responsible for day to day customer service and administration of the assigned residential properties in London, Ontario on behalf of York Property Management.

The Resident Manager reports to the Property Manager. Priorities change regularly in this position and the employee must be flexible and willing to change responsibilities as required.

Responsibilities

Ensure the health, comfort and safety of residents
Complete the general custodial duties of the apartment buildings inside/out
Duties include scheduled office hours and oncall duties (excluding scheduled days off)
Successful applicants must have a flexible schedule and be available to respond to all oncall needs outside of regular business hours
Oncall requirements include but are not limited to: answering calls, showing suites, responding to emergencies, attending to afterhours complaints such as noise complaints, cleaning duties, maintaining building quality standards, etc.
Collect rent and follow up on defaults
Ensure vacancy (minimized) and budget are all realized for each site by effective resident service to potential and existing residents
Inspections of vacant and upcoming suites
Lease and show suites as required
Prepare and deliver bank deposits
Administrative duties including processing paperwork for site and other Associates
Ensure contractors arrive as per scheduled timelines and complete their work as preconditions of the contract
Ensure proper and accurate inventory management
Complete all required administration for the property
Complete other tasks as assigned

Core Competencies, Skills, and Experience
The incumbent must possess the following experience and educational requirements:

2 years Customer Service Experience preferred
Post-Secondary Education in related field

The incumbent must exhibit and demonstrate the following Core Competencies:

Accountability
Adaptability
Communication
Teamwork
Analytical Thinking

The incumbent must demonstrate the following knowledge and skills:

Ability to use and/or learn how to use new technology
Strong attention to detail and accuracy on documentation
Demonstrated knowledge of Landlord and Tenant Act
Excellent customer service and public interaction skills
Effective verbal and listening communication skills
Time management skills
Decision making skills

York Property Management (YPM) manages 3,500+ residential apartment suites in Southwestern Ontario.

YPM offers a variety of different layouts of suites which accommodate a diverse demographic of young couples, families, students and retirees.

The company employs over 100 individuals working at head office, on site, or at various properties managed by YPM.

**Compensation is negotiable and will be determined upon the interview process and a benefit package will also be offered.