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Servicenow Product Owner - Toronto, Canada - Emonics LLC

Emonics LLC

Verified Company

Toronto, Canada

1 month ago

Posted by:

Sophia Lee

beBee Recruiter

Skills Required:

Strong in IT Service Management background with good knowledge in IT Business Management (ITBM) umbrella
IT Service Management (5+yrs), ServiceNow (4+yrs) with total ServiceNow Tech and functional exp (8+yrs)
IT software consulting experience with minimum 4 years' experience supporting and implementing ServiceNow ITBM suite of products
Certified ServiceNow Product Owner Product Manager (POPM)
ServiceNow experience with ITSM (Incident, Change, Release) & ITBM module (Project Portfolio Management, Release Management, Agile Development, Test Management, etc. is crucial
Expertise and Hands on experience with ServiceNow ITBM is required. Experience with other ITBM tools like Client PPM, Clarity etc would be advantage
Technical expert in ServiceNow with Management, Demand Management, Financial Management, Resource

Roles & Responsibilities:

Develop extensive knowledge of the ServiceNow Products
ITSM and ITBM
Indepth understanding of the product offerings and align those with customer expectations to propose solutions, improvements, and values
Design and Define ITBM Process flows as per customer requirement aligned to ServiceNow OOB offerings
Enhance customer knowledge in ITBM with Showcasing features such as Project Workbench, Demand Workbench, Agile Story boards, Backlogs Reporting etc.
Closely work with Product manager to understand customer needs and help to drive product adoptions in multiple area
Provide valuebased assessments and workshops to help the customer maximize business results from ServiceNow software
Setup Product development roadmap collaborating with Product managers and architects
If required Coordinate with ServiceNow PS for development or configurations and get it delivered to customer based on agreed timeline
Develop custom software solutions as required through scripting and software development
Prepare technical documentation as specified in customer contracts and as internally required
Guide Customers through demonstrations & training
Deliver project on customer premise or remotely as required