Technical Lead - Halifax, Canada - Province of Nova Scotia

Province of Nova Scotia

Verified Company

Halifax, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Salary:
$3, $3,631.17 Bi-Weekly / $80, $94,410.42 Annually (PR 17)

Type:
Permanent

Benefits:

Paid Holidays, Vacation, Sick/Family Leave, Health, Dental, and Defined Benefits Pension

Location:
Halifax

Department:
Cyber Security and Digital Solutions

Union Status:
NSGEU-NSPG

ABOUT THE DEPARTMENT OF CYBER SECURITY AND DIGITAL SOLUTIONS (CSDS):

Welcome to the Department of Cyber Security and Digital Solutions (CSDS), where we strive to be the guiding force behind digital transformation within the Government of Nova Scotia.

Formerly known as the Nova Scotia Digital Service (NSDS) within the Department of Service Nova Scotia and Internal Services (SNSIS), we have evolved into a standalone department with a focused mission.

We are active partners in the government's path towards modernization and efficiency. We collaborate with various departments and stakeholders, guiding them through the complexities of digital transformation and everyday IT needs. Our role is to ensure that digital services are user-centered, efficient, and make a real difference to Nova Scotians.

At CSDS, every role—be it in groundbreaking innovation or foundational IT support—contributes to the vital digital ecosystem of the Nova Scotia government.

Whether you're interacting with citizens through digital platforms or supporting internal operations, your work here is part of a larger mission that touches every aspect of government and citizen interaction.

Join us at CSDS as we shape the future of digital services in Nova Scotia,

and make a real difference to Nova Scotians

About the Role:

The Digital Platforms team is seeking an experienced Support & Sustainment Technical Lead to play a pivotal role in the operational excellence and continuous enhancement of the Digital Case Management System (DCMS).

As part of a multi-disciplinary team dedicated to providing modern digital services to Nova Scotians, this position involves close collaboration with the DCMS Product Manager, Product Owner, and other key stakeholders.

The Technical Lead will not only ensure the smooth running and maintenance of the DCMS platform but also spearhead the design of operational processes, troubleshoot complex issues, and lead the development team towards best practices and architectural excellence.

Key Responsibilities:

Provide Tier 2 support alongside the Platform Support Analyst for DCMS implementations, ensuring timely issue resolution.
Lead the design of operational processes and support frameworks for the DCMS platform.
Troubleshoot and resolve complex incidents/problems, coordinating with vendors, partners, and developers.
Write clean, maintainable code for technical solutions and review developer work to meet provincial design standards.
Offer technical leadership and guidance, fostering best practices and innovative problemsolving.
Collaborate with the Product Team to align user needs with platform features and enhancements.
Create and maintain technical documentation, test scripts, and conduct quality assurance testing.
Employ Agile methodologies for product delivery, including sprint management and backlog prioritization in JIRA.
Assist with product release cycles, acceptance testing, and internal client training.
Foster a culture of humility, learning, collaboration, and ownership within the team.

Qualifications and Experience:

Bachelor's degree in Information Technology or Computer Science, or an equivalent combination of education and experience, with at least 5 years of related experience.
Proficiency in SQL, JSON, OpenShift, GitHub, API, and REST architecture.
Strong background in Agile development and project management methodologies.
Effective in multidisciplinary team environments.
Excellent organizational skills, capable of prioritizing complex tasks under tight deadlines.
Proven track record in using performance metrics to drive service improvements.
Leadership in continuous service improvement initiatives.
Exceptional problemsolving and research skills.
Experienced in mentoring and coaching.

Assets:

The following will be considered as an asset:

Experience with project and issue tracking software, such as JIRA or Assyst.
Knowledge of the Province's IT and Security policies and procedures, ensuring compliance and secure digital service delivery.

We recognize that everyone brings different skills and experiences to the table.

We value diversity of thought and believe that the best teams are those that bring together people with a range of experiences and perspectives.

Benefits:

At the CSDS with the Government of Nova Scotia, we are committed to providing a fulfilling work environment with numerous benefits and opportunities: