System Support Associate - Toronto, Canada - Infinite Investment Systems

Infinite Investment Systems

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are currently looking to hire for our System Support team In this position, the System Support team member will work with clients by providing them with system support on Harmony (portfolio management software).

The role requires collaboration with intelligent, energetic, and driven colleagues in a friendly and agile office environment. You will be the primary point of contact for all system support inquiries for our clients.

DUTIES AND RESPONSIBILITIES

Provide day to day support of the Harmony system to customers.
Document all interactions with clients in the Client Management System.
Assist with client communications, custom reports, new client implementations, new feature launches.
Provide training of the Harmony and other applicable systems to new users.
Assist with system development to resolve technical issues and perform user testing for the development team.
Set up new users' accounts on the system and on the server.
Troubleshoot Harmony and other applicable system problems, diagnosing and solving software faults, identify and investigate exceptions within established time parameters.
Assist with data reconciliation projects; develop and maintain accurate portfolio information for external clients and internal parties
Provide support and training to users and other team members, if necessary, interface between internal teams and clients, participate in meetings as required, daily administrative tasks
Help users optimize their experience with Harmony and other applicable systems.
Work with internal teams to assist the delivery of custom reports, client communication, client conversion and implementations and other client management initiatives.
A keen client services focus, an outgoing and engaging personality, and a strong desire to support a software user base of financial industry professionals all contribute to your success in this role.

QUALIFICATIONS

12+ years experience working within a software support environment
Strong communications skills, including the ability to engage with clients and prospects to understand their business and operations requirements
Understanding of the investment management industry, business practices and operations within depth knowledge of middle office activities such as investment data management, reconciliation, compliance, risk, and performance measurement.
Solid technical background with understanding and/or handson experience in software development and web technologies
Strong time management and prioritization skills, as well as attention to detail
Selfmotivated 'Find a way to get it done' attitude
Diploma / Bachelor's Degree in Finance, Business, Information Technology, or related field

Pay:
$40,000.00-$50,000.00 per year

Benefits: