Technical Support - Vancouver, Canada - Henry Schein One

Henry Schein One

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About the Opportunity:

Henry Schein One (HSOne) is the global leader in dental management, analytics, communication and marketing software. We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as one. When technology connects, more data is shared, more tasks are automated, and more work gets done. Most importantly, dental professionals have more time to focus on providing a quality experience for their patients. In fact, one connected practice management system simplifies each step of the patient experience - from first contact and scheduling, to clinical treatment and billing, to ensuring loyalty and recurring care.

Exan Software (Exan) has over 20 years of experience developing and supporting software in dental markets in Canada and throughout the world. As part of Henry Schein One, Exan's products support the Canadian Dental Practice Management and Global Academic-Dental markets. Our on-premise products are well established with strong customer loyalty while our cloud product customer base is growing every year.

If you are looking for a growing career that makes a difference,
come be part of our team today We are looking for a Technical Support Analyst who is passionate about continuous learning, brings strong software support experience and adopts a collaborative approach to problem-solving.

Responsibilities

Creating, supporting, and debugging SQL Queries, Packages, Procedures, Functions, Views, and Triggers
Consistently delivering exceptional service experiences with clients
Effectively managing and taking ownership of a case queue
Consistently using active listening skills with a focus on capturing client needs, urgency, and issue details
Consistently using soft skills in both oral and written communication
Replicating issues reported by clients and working with Quality Assurance and Development teams to deliver solutions
Performing simple data management tasks for clients, including data correction, import, and manipulation
Documenting actions taken on support incidents and logging resolutions in a clear and concise manner
Creating clientfacing knowledge base articles from resolved support cases

Qualifications & Requirements

Experience with relational database platforms writing SQL Queries, Packages, Procedures, Functions, Views, and Triggers.
Exceptional customerfocused attitude, with strong verbal and written communication skills.
Demonstrated critical thinking, troubleshooting, and problemsolving abilities in a highpressure environment.
Knowledge of Database connections, table linking, formulas, groups, summaries, and parameters.
This is a hybrid (#LI-HYBRID) role, with two days in office, to facilitate brainstorming and team building
Our office is located across from Guildford Mall, in Surrey, BC.

At Exan, we pride ourselves on fostering a flexible, high-performing culture that is inclusive and supports professional growth. As a future team member, you will embrace ownership, transparency, communication and collaboration.

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