Isd Technician - Alliston, Canada - Simcoe Parts Service Inc.

Simcoe Parts Service Inc.

Verified Company

Alliston, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

RESPONSIBILITIES:

Technical and Projects
Answer help desk calls/service requests
Assure timely problem resolution
System Production support
Supplies/paper inventory control
Printer/PC/computer equip replacement
Evaluate and resolve scanner issues
RF scanner configuration/deployment and

- repair/replacement

Set up network accounts
Reset user accounts/passwords
Support SPS North American I.T. initiatives and projects
Maintain all regulatory compliance requirements with

- the deployed management systems

OBJECTIVES:

Ensure all service level agreement objectives are met, which are:
Priority One issues are addressed within 15min and resolved within 30min
Priority Two issues are addressed within 20min and resolved within 40min
Priority Three issues are addressed within 1h and resolved within 2h
Priority Four issues are addressed within 2h and resolved within 4h

HOURS OF WORK:

Afternoon Shift OSCC- Monday-Thursday 4:30pm to 1:00am

Friday 3:30 pm to 12:00 am and work overtime as required

PREREQUISITES:

High school diploma
Minimum of 3 months of consecutive employment with SPS
Good keyboarding skills
Problem solving skills orientated towards technical issues
Basic IBM I experience/ IBM i Professional Systems Operator
One to six months' experience with Windows and IBM I operations
A certificate or relevant work experience in any of the following:
CompTIA A+ certification
HDI Desktop Support Technician
HDI Technical Support Professional

DESIRED KNOWLEDGE, SKILLS & OTHER ABILITIES:

Maintain daily, positive and productive communication and work cooperatively with all organizational levels
Ability to work in a fastpaced highly interactive environment
Foster a positive work environment; exemplify ethical work habits and adhere to policies
Excellent analytical, communication and teamwork skills
Capable of interacting with outside contractors and service providers as needed
Regularly required to stand, walk, talk and/or hear
Sitting for extended periods of time and able to lift at least 40 lbs.
Occasionally required to work 20+ ft. in the air in a safety cage or Genie Boom
Able to wear the required PPE (ie: bump cap, safety shoes, safety glasses, etc.)

Benefits: