Assistant Store Leader - Toronto, Canada - Kate Spade
Description
Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always stood for optimistic femininity.
Today, the brand is a global life and style house with handbags, ready-to-wear, jewelry, footwear, gifts, home décor and more.
Polished ease, thoughtful details and a modern, sophisticated use of color—Kate Spade New York's founding principles define a unique style synonymous with joy.
Kate Spade New York is part of the Tapestry portfolio - a global house of brands powered by optimism, innovation, and inclusivity.
Essential Duties & Responsibilities:
Client & Service Expert:
- Clientele development through coaching team on proactive client outreach, and building and maintaining relationships with new clients.
- Partner with SL to develop business driving initiatives that build a repeat business or attract a new customer to the store.
- Ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach.
- Ensure team is compliant with all clientele standards and thank you note program.
- Ensure all associates complete the sales training program.
- Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales.
Leadership Presence/Steward of Talent:
- Assist SL with the achievement of financial success through improvement of measurable results that positively impact the store performance.
- Responsible for assuming the SL role in manager's absence.
- Lead by example with the achievement of personal sales goals.
- Educate team on sales plans, personal goals, measurable stats, is able to coach to these stats to ensure business in maximized.
- Ability to network in the community to ensure open positions are filled efficiently with little impact to the business.
- Conduct ongoing review and assessment of employee performance.
Building Brand Equity:
- Understand and able to communicate the kate spade new york brand aesthetic, brand philosophy and lifestyle to the sales team and customer.
- Ensure brand and operating standards are met to support brand consistency.
- Ensure visual merchandising directives are implemented and store presentation standards are achieved and maintained.
- Communicate merchandise sellthrough, stock position, business trend information, product issues, customer feedback to SL in order to increase customer service and sales.
Operational Excellence:
- Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility.
- Assist SL with maintaining payroll budget by managing schedule and making necessary adjustments when the business warrants.
- Monitor, maintain, and follow company policies and procedures with a focus on loss prevention to protect the company's inventory and assets.
- Ability to accurately manage the processing of all POS transactions to maintain the integrity of the inventory.
Qualifications:
Education and Experience Required:
- Minimum 3 years management experience in a comparable retail environment
- College degree preferred
- Prior luxury goods experience preferred
Skills & Abilities Required:
- Professional sales development and exceptional interpersonal skills
- Strong leadership qualities; the ability to communicate effectively with all levels within the organization and to our client base
- Ability to analyze selling reports, identify business trends and react quickly to the needs of the business
- Comfortable in making decisions and mediating conflict within a teamenvironment
- Proficient in windowsbased software such as excel, word and outlook
Physical Requirements:
- Available to work store schedule, as needed, including evenings and weekends
- Standing for extended periods of time
- Able to safely lift boxes up to 40 pounds
- Comfortable climbing ladders
- Kate Spade New York is an Equal Opportunity/
Affirmative Action Employer:
Minority/Female/Disabled/Veteran
Our Competencies for All Employees
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Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
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Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
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Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
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Interpersonal Savvy: Relates well to all
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