Technical Services Coordinator - Ottawa, Canada - Encore Global

Encore Global

Verified Company

Ottawa, Canada

6 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Overview:

Responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction.

This position reports to Operations Manager, Operations Director, or Director of Event Technology.

Key Job Responsibilities:

Equipment Operation

Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
Troubleshoot technical issues and resolve problems quickly as they arise.
Complies with all Company security and safety measures.
Ensures equipment is secure from theft and/or damage when in use.

Customer Service

Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
Be a leader, mentor and coach for other Technicians on ENCORE's Delivering World Class Service philosophy.
Maintains a positive relationship with all clients through effective communication.
Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
Monitors events and checks in on customers throughout the day.
Understands and fosters the hotel/client relationship

Technical Ability

Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.
Anticipates equipment challenges and changes in a timely and professional manner.

Systems Knowledge

Understands company processes, follows procedures and completes systems entry and paperwork accurately.
Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
Interacts with other staff and outside vendors for equipment.
Increases revenue by utilizing floor upselling techniques.
Work with clients to finalize invoices.

Job Qualifications

High school diploma required. Associate's degree is preferred.
23+ years of customer service or hospitality experience is preferred.
23+ years of audio visual experience is required.
A valid driver's license is required for team members in positions that may operate Company vehicles
Additional DOT requirement may need to be met if applicable.

Competencies (by Core Values)