S Customer Service Representative - Calgary, Canada - Hood Packaging Corp

Hood Packaging Corp

Verified Company

Calgary, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Hood Packaging Corporation, one of the largest manufacturers of flexible packaging for a variety of products is looking for a Customer Service Representative at their Calgary Plastics facility.

Responsibilities:

Prepare costing for pricing purposes
Receive customer orders, verify accuracy and input into the computer system for scheduling
Coordinate customer orders with Sales staff and the master scheduler
Compare customer request dates with dates assigned by the Master Scheduler for production, assist as needed with prioritizing existing orders to achieve production goals
Receive customer complaints, clarify complaint/obtain pertinent information, input details into QAD database and distribute to QA and CS personnel
Compare production progress against production schedule & shipping requirements
Communicate variances in MFG schedule
Process preshippers, trace shipments, review shipping documents and price for accuracy prior to processing invoice, generate invoice and distribute.
Act as a liaison to assist sales staff with delivery dates, quantities, prices, questions and/or issues with customers
Monitor and update inventory levels and production status
Monitor aged inventory, bill or ship accordingly to reduce or maintain lower working capital
Track, forecast, plan customer inventory requirements to required inventory levels with production, prepare and process manufacturing orders based on anticipated customer requirements
Applies for and edits master customer information and numbers using an MRP system, MS Sharepoint and related systems and checks for accuracy.

Skills

Excellent verbal and written communication
Excellent telephone skills
Ability to interact effectively, courteously, and diplomatically with all types of customers, both internal and external
Excellent computer skills
Excellent MS Office software skills, especially Outlook and Excel

Ability to make sound decisions and correctly set priorities (in adverse conditions) for successful completion of daily responsibilities.

Education & Experience

High School Diploma or GED with 3 years customer service experience in a manufacturing environment or 2 Yr. Post-Secondary Degree/Diploma in a related field with 12 years customer service experience in a manufacturing environment