Manager, International and Community Programs - Waterloo, Canada - Accelerator Centre

Accelerator Centre

Verified Company

Waterloo, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We're building the world's #1 full-stack startup hub and we're looking for a qualified, energetic and flexible individual to join our fast-paced and dynamic entrepreneurial organization.

KEY RESPONSIBILITIES

Community Programs

Design and implement new processes to improve program efficiency and client experience for current and new programs and train staff and mentors accordingly
Manage the Programs and Client Experience Coordinators working within the Accelerator Centre's Community Programs
Lead the delivery of the Accelerator Centre's Alumni Program including:
Being responsible for sales and revenue targets within the program.
Maintaining regular communication and touchpoints with alumni
Build strong working relationships with and advocate for clients and encourage their success using internal tracking processes and monitoring client activity and engagement.
Responsible for client experience initiatives within the Community Programs including finding, deploying, managing and maintaining all customer experience platforms and tools.
Offer programming and event recommendations to senior leadership based on observations and client conversations
Lead the Programs and Client Experience Team in government reporting related to the Accelerator Centre's Community Programs
Provide support and leadership to cross organizational teams/projects providing input from a programming and client perspective.

International Programs

Work with the Director, Programs and Client Experience to secure licensing and programming deals with accelerators and incubators internationally.
Find opportunities for joint programming initiatives with international accelerators and incubators
Assist in program design for the International Acceleration Program and lead the delivery of programming to international partners
Lead the project management of all current and new licensing and international programming agreements within the Accelerator Centre.
Provide consulting services to accelerators and incubators working with the Accelerator Centre in a licensing or international programming partnership.
Design and implement customer experience processes for licensing and International Acceleration Program clients.
Monitor and assess the success of customer experience processes for licensing and international programming clients.
Account management of all licensing and international programming clients as well as postengagement follow ups to find other ways for the Accelerator Centre to provide continued support.
Manage and lead the success of the Accelerator Centre's Startup Visa Program.

Client Experience

Consistently and proactively meet with entrepreneurs within our Community Programs to develop a deep understanding of their needs in the program.
Collect ongoing entrepreneur feedback, identify improvement opportunities
Assist in securing partnerships to enhance the Accelerator Centre's offerings to clients.
Be the Chief Everything Officer (CEO), find opportunity in every task and support the company and team.

WHAT WE ARE LOOKING FOR

Applicants must be legally authorized to work in Canada
Minimum 7 years of experience providing exceptional customer experiences for clients or industry partners and administering programs by implementing processdriven initiatives
Postsecondary education in business management, operations, event management, related discipline, or equivalent business experience
Experience managing teams
Clear verbal and written communication skills
Conducts business in a professional manner at all times, leading by example with a positive team attitude in all aspects
Excellent organizational, troubleshooting, and interpersonal skills
A selfstarter that can work under mínimal supervision and can juggle multiple projects and priorities
Strong attention to detail
Prior sales experience is an asset
Willing and able to travel internationally
Must be comfortable and proficient performing all job functions on a PC

Bonus points if you:

Have experience working with international stakeholders
Has an understanding of the startup life cycle
Has used HubSpot or similar CRM platforms
Experience using Learning Management Systems

HYBRID WORK

WHY JOIN THE AC?

Our vision
We're on a mission to lead the global innovation economy by 2025.

To do that, we are expanding our programs to meet the needs of a variety of diverse stakeholders, including startups, corporate leaders, academia, and community partners.

It also means we're building stronger connections with the global community, providing pathways for new companies to break into international markets and find investment opportunities.

Our plan is ambitious and will see the AC launch a number of new programs and services - all with the aim of better serving the innovation community and putting the organization and the region at the forefront of the glo