Patient Appointment Facilitator - Oakville, Canada - AmerisourceBergen

AmerisourceBergen

Verified Company

Oakville, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

What you will be doing

PRIMARY DUTIES AND RESPONSIBILITIES:
_

Creating and maintaining patient appointment schedules to ensure optimal clinic and homecare efficiencies are achieved
Ensure that all communication received by all customers (i.e. program personnel, Field Nurses, Patients) are handled within departmental Key Performance Indicators.

This includes but is not limited to:
scheduling initial patient appointments, rescheduling of established series of appointments, and collaboration with Nursing Services on staffing challenges

Will report adverse events, serious adverse events, product complaints in accordance with Innomar training and policies & procedures
Will participate in close communication through regular touchpoints with Field Nurses and on an adhoc basis with Business Area Managers as required under the leadership of the Associate Manager, Patient Appointment Coordination
Will support and collaborate on new initiatives and embrace and execute on internal departmental processes, including but not limited to: database enhancements/changes, new/revised workflow/process flows
Will identify scheduling challenges and opportunities and follow department escalation process through to resolution/solution
Will strategize and engage with key stakeholders (e.g. pharmacy, program, nursing) to proactively mitigate risk and achieve optimal patient experiences
Identify defects in process and communicate in a timely and responsible manner (leveraging the escalation process) to avoid delays in facilitating patient appointments; and ultimately participate in process improvement initiatives which drive efficiencies and productivity
Manage workload (eg. Multitasking) as assigned by the Associate Manager which includes but is not limited to: consistently evaluate and reprioritize daily tasks, flexibility with phone queue coverage and exercise proactive team collaboration to ensure Key Performance Indicators are achieved
The Patient Appointment Facilitator will also be assigned other duties and tasks as required from time to time

What your background should look like

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
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Postsecondary education or equivalent in a related discipline;
Minimum of 2 years experience in the healthcare, pharmaceutical or biotechnology industry (or similar); scheduling experience an asset
Proven ability to organize time, set priorities and multitask in order to meet various competing work deadlines;
Ability to work in a fastpaced team environment with a strong attention to detail
Flexibility to changing departmental/organizational landscape; adaptability and adoptability of new work flows to support departmental/organizational initiatives
Bilingualism, French/English is an asset
MINIMUM SKILLS,

KNOWLEDGE AND ABILITY REQUIREMENTS:
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Critical thinking and ability to navigate complex scenarios
Experienced and strong comfort level with receiving inbound and placing outbound calls
Ability to communicate effectively both orally and in writing
Effective interpersonal skills
Effective organizational skills with a strong level of attention to detail
Ability to meet deadlines
Excellent problemsolving skills; ability to resolve issues effectively and efficiently
Knowledge of Microsoft Outlook

What AmerisourceBergen offers

We offer a competitive total rewards package which includes benefits and compensation.

Our commitment to our eligible population of team members includes benefit programs that are comprehensive, affordable, diverse, and designed to meet the needs of our team members' and their families.

Some of these programs include paid time off including paid parental leave, access to retirement savings vehicles, medical, dental, vision, and life insurance options, an employee stock purchase program, and other financial, health, and well-being focused benefits.

Because we take a balanced, global approach to our benefits, benefit offerings may vary by location, position, and/or business unit.

Some benefits are company-paid, while others are available through team member contributions. For details visit

Schedule

Full time

Affiliated Companies:

Affiliated Companies:
Innomar Strategies

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

COVID-19 Vaccine Policy
- exemption/accommodation._

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment._