Functional Analyst Technology Services Full-time - New Westminster, Canada - Justice Institute of British Columbia
Description
Date:
January 27, 2023
Competition:
# 23-03A
APPLICATIONS ARE INVITED
**FOR THE FOLLOWING REGULAR FULL-TIME POSITION
Position:
Functional Analyst
Division:
Technology Services
**Reporting To: Project Manager, Enterprise Systems
Justice Institute of British Columbia:
The Justice Institute of British Columbia (JIBC) is a public, post-secondary institution that provides education and training
to those who'll be there to support British Columbians and others around the world, when a life is at stake or when
health, safety or property is in jeopardy. Work for JIBC and be a part of the big picture - supporting justice and public
safety professionals at all stages of their careers in fields including law enforcement, firefighting, paramedicine, security
and emergency management.
As a JIBC employee you'll play a role in our educational programming, which also includes complementary and related
areas of study - from conflict resolution, mediation, leadership and counselling, to cybersecurity, business intelligence,
and tactical criminal analysis - as well as applied research in the justice and public safety fields. Join our team and help
us prepare JIBC graduates to contribute to safer communities and a more just society.
Summary:
The Functional Analyst performs duties to support the enterprise systems department, with specific emphasis on the
Finance and People & Culture system enhancements and related business processes. The Analyst must have a detailed
understanding of business processes, along with system set up and system configuration options. A key skill of the
Analyst is to map the requirements of the customer to the capabilities of JIBC systems. In this role, the Analyst will
conduct business process reviews (including documentation of current processes, business requirements and solutions
and implementation plans), play a key role in supporting the successful testing of system enhancements, and will assist
in the development and delivery of staff training plans and support materials. The Analyst must be a proactive and
capable problem solver, who can anticipate business problems, audit processes, recommend solutions, and assist with
the development and implementation of "best fit" solutions that improve the efficiency of the functional area systems.
The Analyst is expected to effectively relate to diverse learners and to provide a supportive environment that can
facilitate adoption of the system.
Primary Responsibilities:
1.
Assists with the definition, planning and implementation of new systems and enhancements that are
consistent with the goals and priorities of the functional area:
- Assists the functional area to review and document current system and business processes, establish
service standards of the functional area;
- Lead stakeholder interviews, group facilitation and other requirements gathering exercises inorderto
- Documents project progress through the use of timelines and action lists and the maintenance of issues
- As delegated, leads system enhancement projects by researching, testing, recommending
- Leads in the development of detailed testing plans and scenarios to ensure the successful
2.
Evaluates Business Process and recommends solutions:
- Works with representatives from business areas to understand and resolve core and integration issues
- With consultation from the Project Manager, and in consultation with, the relevant committees and
- Conducts business process reviews, and audit processes for accuracy and data quality;
- Researches and recommends solutions that are efficient, easily maintained and have no negative
- Assesses and evaluates the impact of business solutions within the context of all functional area
- Initiates, reviews and implements appropriate process improvement across the organization, in
3.
Coordinates and delivers systems training that support business and system changes:
- Assesses system training requirements and schedules training;
- Develops training plans and training materials;
- Delivers and supports training activities;
Develops and maintains expertise needed to ensure a high level of service:
- Understands and maintains a thorough understanding of Institute policies and procedures that support
- Develops and maintains a thorough knowledge of and proficiency in enterprise system functionality and
- Keeps abreast of enterpri
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