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Sault Ste. Marie

    Food Server Waitress Waiter - Sault Ste Marie, ON, Canada - Days Hospitality Limited Careers

    Days Hospitality Limited Careers
    Days Hospitality Limited Careers Sault Ste Marie, ON, Canada

    3 weeks ago

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    Description

    Our philosophy is "to be great you need to have great people".Every person that enters a hotel should be greeted and feel like a guestYou may be preparing to set up for a corporate networking event, a buffet or a plated dinner party that is scheduled for the evening.

    Regardless of the time of day or length of shift, you are ready to meet every guest and every setup with exceptional service and care

    At the beginning of each shift, you will go through the Banquet Event Orders (BEOs) to ensure you understand the table set-up and the food and beverage menu.

    The flower arrangement is placed nicely on the table?You confirm the food and beverage menu again, ensuring you understand all items and are able to explain what we will be serving to our guests.

    You ask our bartender if there are any special cocktails or craft beers to recommend to your guests.

    If it comes up you accurately pass a special request, such as a food allergy, to the kitchen team and follow up.

    You may have to juggle some of the talents you have, make sure our guests know all the great products the hotel has to offer.

    You may recommend they try out our restaurant in the future, which has a great wine pairing menu.
    Personal interactions, phones, emails and on-going projects are always in play.
    You follow company policies such as checking IDs, ensuring no one is over-served and any other requirements for the processes as outlined by your department leaders;
    Listen respectfully when guests have complaints. Empathize and work with the guest in an efficient manner to come to a resolution or loop in a manager if necessary to ensure the guest has a satisfactory resolution to their complaint;

    Follow all company and brand standards to sell the products available including and not limited to using the up selling approach to food and beverage orders.

    Some experience in guest/customer service and/or Food and Beverage.
    Flexibility to work a variety of shifts.
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