Program Supervisor - Spruce Grove, Canada - Bridge to Care

Bridge to Care

Verified Company

Spruce Grove, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

As the Residential Supervisor, you will work directly with the Director and Programs Manager to set, monitor, and evaluate program performance goals.

You will provide day-to-day operational oversight to meet short and long term goals for both persons served and personnel.

You will take responsibility for the organization maintaining high professional standards in all aspects of service delivery and personnel management.

You will oversee outcomes, ensuring a high degree of accuracy, consistency and quality of documentation of program files.

You will work closely with the Program Manager to ensure communication between care teams, management, stakeholders, and families of persons served are consistent and dependable.

You will guide, educate and advocate for clients, families, as well as your service team.

Job Duties:

Provide Leadership and direction ensuring that all services are consistent with organizational mandate, philosophy and policy, legal, contractual, budgetary and other requirements
Coordinate and conduct family and persons served orientation, ensuring quality improvement standards are met, handling concerns or required actionables, developing and arranging personal care services to ensure that quality service is provided to meet client and family needs.
Coordinate and conduct personnel orientations to the Placement Program
Perform evaluations of personnel, support and supervise them across various program areas
Oversee the planning, staff scheduling and implementation of daytoday activities and procedures
Review problem situations and work to resolve difficult or sensitive issues
Monitors the delivery of services that meets the needs of referred children, youth and adults as well as their families
Actively participates in Team Meetings, including consultation and planning settings with various stakeholders or other clientinvolved service providers
50% in head office, 50% observing all homes in Edmonton(40 hours per week)
Connecting with families, clients, case managers and all other entities
Weekly reports to be completed for each home, ensuring all team leads responsibilities are being completed and informing head office of any concerns

Requirements and Skills:

Proven organizational and time management skills
Excellent verbal, written and interpersonal skills
Able to accept verbal and written instructions
Able to work with mínimal supervision
Reliable, dependable and personable
Bachelor's degree in social work is a must
Minimum 3 years of relevant work experience(ex: group home setting, supervisor positions)
Travel is required to local and rural areas including, but not limited to : Edmonton, Spruce Grove, Stony Plain