Installation/service Coordinator - Dartmouth, Canada - Johnson Controls

Johnson Controls

Verified Company

Dartmouth, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Details

Be part of the future Let's Build a better Tomorrow Together**We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we'll give you the space and opportunities to grow and succeed. We are committed to make a difference.

What we offer:

Competitive Starting Pay
Paid Training
Global Advancement Opportunities
Company Vehicle (as applicable)
Referral Bonuses
Comprehensive Benefits
Medical/Dental/Vision insurance
Health Savings Account (HAS)
Life Insurance
401(k) savings plan with company match
Short-Term and Long-Term Disability
Employee Assistance Program
Wellness Program
And More

Duties and Responsibilities:

Schedules and coordinates service tickets
Must learn functions carried out by our ERP system Oracle Fusion
Orders all required equipment for each installation project
Ensures technicians have all required parts before attending a job site
Makes all required outbound calls to the customer to establish job site readiness and works with client and technician to facilitate superior product/service delivery.
Must work closely with project managers to meet project deadlines
Required to work closely with vendors to keep track of equipment delivery dates
Must connect with customers regarding their service and provide quality service to customers escalate when required
Performs warehouse maintenance & receiving of equipment
Acts as a liaison between Customers, Service, Installation, and Management
Works laterally with Sales on installations and service
Inventory implementation and ongoing management
Coordination of facilities management including orientation of subcontractors for building maintenance
Work with Sales team to ensure best possible experience for the customer

What we are looking for:

_Education:
_Completion of High School Diploma

_Experience:
_Minimum of two years in a front-line customer service position

_Skills:
_

Excellent organizational skills
Fluent English language written and verbal skills, demonstrated superior people and telephone skills
Must learn quickly
High proficiency with Microsoft Office, networking ability and a good knowledge of operating systems
Knowledge and understanding of revenue and budget margins
Proven track record to establish relationships intercompany
Ability to adapt quickly to changing demands and work well under pressure
The ability to meet deadlines and commitments and to adjust/adapt to new insights and procedures is vital

_Other:
_

Ability to multitask
Must be physically capable to lift up to 30 LBS unaided, and work on stepladders.

Canada Diversity Statement

Information obtained from the questions below will allow Johnson Controls to track the diversity of our applicants, employee training opportunities, promotions and employee retention in order to identify and remove barriers to employment and advancement.

With your consent, you may also be contacted by the employment equity officer to get your opinions about Employment Equity (EE) Programs.

You have the right to review, correct, or change information relating to you at any time and you can be assured that the information will not be used for unauthorized purposes.

Please note that a person may belong to more than one designated group.

Your response to the self-identification questionnaire below is voluntary. It is however mandatory to answer the questions, even if you choose not to provide the information.
The responses that you provide on this form will be confidentially retained for statistical purposes.

This survey is available in alternative formats. Please do not hesitate to request.

Persons with disabilities are those that have a long-term or recurring physical, mental, sensory, psychiatric or learning impairment and who consider themselves to be disadvantaged in employment by reason of that impairment, or believe that an employer or potential employer is likely to consider them to be disadvantaged in employment by reason of that impairment. This also includes persons whose functional limitations owing to their impairment have been accommodated in their current job or workplace.

An Aboriginal person is a North American Indian, Métis, or Inuit and/or a Treaty Indian or a Registered Indian and/or member of an Indian Band/First Nation.

Members of visible minorities are persons, other than Aboriginal peoples, who are non-Caucasian in race or non-white in colour, regardless of birthplace.