Director, Restaurant Operations - Nova Scotia, Canada - Oliver & Bonacini Restaurants

Description

Job Description

The Director of Restaurant Operations works with their teams to ensure Freehand Hospitality values, policies, procedures, and standards are being followed and adhered to at multiple locations.

Responsibilities include:

1. Planning, evaluation, and monitoring of operations and financial areas within multiple units to maximize sales and profitability.
2. Increasing profitability, assisting with the development of staff, and striving for operational excellence.
3. Coaching teams on financial budgets and targets.
4. Monitoring restaurant expenses to ensure effective cost-containment practices.
5. Enforcing all Freehand Hospitality values, policies, and procedures.
6. Initiating and overseeing the rollout of new corporate initiatives and programs to business units.
7. Identifying inefficiencies, gaps, and obstacles at the restaurant level and collaborating with directors and the executive leadership team to achieve operational excellence.
8. Reviewing guest feedback analysis and guiding restaurant leadership in goal setting.
9. Conducting regular meetings with Restaurant Managers to provide feedback, set goals, and evaluate performance.
10. Assisting with recruitment, staff planning, and talent flow across multiple units.
11. Developing a management pipeline and working on career progression for managers.
12. Initiating and overseeing the formal and informal recognition of management and staff.
13. Sharing Best Practices across restaurants to increase performance levels and guest satisfaction.

Qualifications

Bachelor's degree in Hospitality and/ or Business considered an asset.
Proven track record in building high-performance teams, leading cross-functionally, developing and retaining employees, and driving organizational goals.
Strong financial and business acumen.
Demonstrated project management experience.
Strong collaborative skills with the proven ability to drive results and leadership ownership/accountability.
Strong interpersonal communication and creative problem-solving skills required.
Strong assessment and decision-making skills.
Proven ability to influence and build relationships both within the organization and with external sources.
Passion for creating excellent guest experiences.