Site Administrator - Edmonton, Canada - Tridon Communications

Tridon Communications

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Site Administrator
Fort McMurray, Client Site

About the job:

The Site Administrator will provide service-related scheduling and support functions to the Service Department, Managers, Department Managers as required by the Service and Sales Departments.

They will strive to provide the best professional, high-level, and customer service for our customers.

About You:

The ideal person will have - 5 years experience in a customer service support role, have a certificate, diploma or equivalent experience in the related field.

You must be proficient in computer programs such as Microsoft Office (Excel, Word, Outlook) and computer databases, Netsuite, have strong verbal communications and interpersonal skills, strong organization and time management skills and the ability to grasp new techniques and deal with rapid changing events.

Must Haves:

Safety First Mindset
Valid Alberta Class 5 Operator's License or equivalent (recent 5year Driver's Abstract will be required upon hire as a condition of employment)
If required, the ability to pass a preaccess drug and alcohol test and maintain the ability to pass subsequent preaccess testing for site access.
Excellent written and verbal communication skills with the ability to work with clients and team members
Customer service focus with excellent customer service skills

Responsibilities & Duties:

Customer Facing

First point of contact for customers at the front service counter providing information on and answering inquiries about products, accounts, and services
Work with customers to gather information in order to provide quality and ontime service
Take service inquiry calls from customers or clients.
Refer complaints of service or product failure or errors to Service Manager and aid in the investigation and correction servicerelated errors
Handle and resolve customer issues or complaints, escalating to the Service Manager when required
Working closely with technical staff to assist with dayto day operations
Handling repair requests, radio swap out and managing customer owned equipment
EMS tracking; Site owned radios as well as tracking all incoming and outgoing Rentals
Process rental return requests
Assist with Turn Around Activities
Monthly Reporting

Coordination

Effectively coordinate work processes with other internal departments of the organization
Assist in tracking and confirmation of field data for programming, installations, in addition to maintaining a service log per customer via Netsuite
Communicate solutions, successes, and opportunities to the Service Manager
When required for more complex servicerelated situations, interact with customers, Work directly with all technicians and on the execution of service work
Participate in planning, staging, training, and rollout of major projects
Working closely with technical staff to assist with daytoday operations.
Repairs

- radio swap outs
- help manage on site stock levels

Work closely with Account Manager on TA requirements

Who We Are:

Tridon Communications is a full solution Telecom Systems Integrator with CSA certification and licensed by APEGA.

Our Engineering, Radio Communications, Data Communications, Security, Mobility, and Tower Divisions collaborate with customers to build custom solutions for their wireless communication needs.

We have been supplying wireless communication products and services to Alberta industry since 1981. We operate seven service shops in Fort McMurray, Edmonton, Edson, Hinton, Calgary, Saskatoon & Terrace British Columbia.

Why You Should Work For Us: