Mortgage Retention Specialist - Mississauga, Canada - Questrade Financial Group

Questrade Financial Group

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Questrade Financial Group (QFG) of Companies is committed to helping Canadians become much more financially successful and secure. We are everything a traditional financial institution is not.

Our vision is to revolutionize financial services for the benefit of Canadians by providing the most innovative and cost efficient financial services online.

That's why we empower our employees to continuously grow their professional careers with QFG.

We believe in having a diverse, inclusive place to work and our flexible working arrangements brings that to life so you can unleash your creativity.

Our values are a part of our DNA, and we care deeply about our people helping us fulfill our mission and become an important part of our community.

We are always looking for like-minded professionals to join our team. Come grow with us.

What's it like working as a Mortgage Retention Specialist at Community Trust Company?

Community Trust Company (CTC) is a member of the Questrade Group of Companies, currently includes Questrade Inc., Questrade Wealth Management Inc., QuestEnterprise and CTC.

Reporting to the Manager, Mortgage Retention, the Mortgage Retention Specialist is responsible for managing and completing all aspects of residential mortgage retention and reducing payouts for Ontario and Western Canada.

This role is responsible for maximizing revenue opportunities and successfully contributing to the overall retention targets in an environment focused on operational and service excellence.

Need more details? Keep reading...

In this role, you will:

Be responsible for maintaining key relationships and providing best in class service to all internal and external customers, 3rd parties, brokers, solicitors, investors and partners.
Be responsible for assisting with the completion of residential mortgage retention activities negotiating with borrowers, maximizing revenue opportunities and successfully contributing to the overall retention targets.
Review mortgage files where a breach of covenant has been identified and recommend course of action.
Contact customers in response to payout requests in an attempt to retain the mortgage.
Conduct regular followups with mortgage customers to collect outstanding documentation needed to satisfy the requirements as stipulated in the commitment.
Issue mortgage commitments for direct customer loans with appropriate conditions and follow up for sign back.
Instruct files to FCT and work together with Residential Funding to ensure timely closings.
Be responsible for responding to inquiries in a timely manner, actively contacting existing customers, to build relationships, promote longer terms and identify cross selling opportunities.
Maintain up to date knowledge of competitors and market conditions.
Identify and recommend process improvement initiatives and opportunities.
Be responsible for testing and assessing new enhancements.
Prepare timely reports for review.
Ensure accurate record keeping both electronic and paper based and ensure that all records are stored and retained to meet Company standards.
Follow AML procedures on all files with an emphasis on "Know Your Client" rules.
Proactively identify actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage. Conducts appropriate inquiries and investigations in relation to any such situation and ensures that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately.
Adhere to compliance and operational risk controls in accordance with company's policies and procedures.

So are YOU our next Mortgage Retention Specialist? You are if you

Have minimum of 2 years' experience in customer service within the mortgage industry.
Post-Secondary Education.
Demonstrates strong, sound negotiation and sales skills.
Demonstrates interpersonal and relationship building skills.
Demonstrates effective organizational and time management skills.
Solid written and verbal business communication skills.
Working knowledge of Google Workspace.
Sound analytical thinking, planning, prioritization, and execution skills.
Detail oriented with an acute attention to accuracy.
Capable of handling multiple tasks and meeting stringent deadlines.
Tactful, diplomatic and politely persistent.
Results oriented.
Selfmotivated, confident and capable of working both independently and in a team environment.
Bring a positive, cando attitude to our organization, using creative solutions to solve problems.
Establish and build on healthy working relationships with your team and peers.
Work well in a dynamic and fast paced environment with the ability to navigate through organizational change.