Gas Station Attendant - Calgary, Canada - Canadian Mobility Services

Canadian Mobility Services

Verified Company

Calgary, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Gas Bar Operator
Reference ID#
CMS 26
Employment Type PT

Number of Positions: 1

Location:
Calgary, AB

The Role
Gas Bar Operators are responsible for ensuring the safe and courteous operation of the Gas Bar. Primary responsibilities are described below. Responsibilities also include all tasks assigned to the Service Champions.

Accountabilities:

Premium Customer Service
Providing consistent Superior Customer Service to everyone who visits the Gas Bar.

Responding to questions and suggestions from customers and employees.

Answering customer questions knowledgeably.

Assisting customers, as necessary.

Employee Training

Ensuring all employees are trained in: WHMIS, TDG, fire safety, emergency response (including environmental incidents), customer service, use of all equipment and operational procedures.

Ensuring new employees are trained upon employment.

Ensuring all employees receive annual health and safety refresher training.

Employee Access to Information
Ensuring that this manual is kept as a reference in a place accessible to all employees.

Ensuring that emergency response procedures are posted in the kiosk.

Ensuring that emergency contact phone numbers are posted in the kiosk.

Inventory Control

Ensuring that gasoline inventory control procedures are carried out and that records are maintained as described elsewhere in this manual.

Incident Response

Ensuring that all incidents and accidents are reported promptly to appropriate personnel, including: product shortages, health and safety incidents, and environmental incidents.
Ensuring proper incident handling and investigation.

Gasoline Pricing

Confirming pump and sign price accuracy.
Reporting competition price changes to appropriate personnel and changing prices in accordance with the pricing guidelines.
Promptly changing pricing upon request from Fuel Operations.
Conducting competitive pricing surveys for gasoline and obtaining approval from District Manager or Fuel Director for any price changes necessary during a retail price war.
No Fuel Price can be given out over the phone to customers.

Scheduling

Completing weekly staff schedules.
Completing exemptions in Kronos.

Staffing

Hiring attendants, as required.
Notifying Fuel Operations or District Manager of staffing changes (e.g., hiring, resignations) and/or needs or issues.
Recommending termination or disciplinary action of nonperforming staff to District Manager.
Completing the Yearly Refresher checklist for all staff.

Kiosk

Ensuring all price tickets for items sold from the kiosk are accurate.
Ordering replenishment stock of items sold from the kiosk.
Retrieving replenishment items from the parent store.

Financial

Ensuring proper cash handling and reporting procedures are adhered to.
Communicating Drive Offs to District Manager and Security.

Environmental

Ensuring all appropriate environmental documentation is uptodate.
Confirming that (where required) tank registration certificates are posted (i.e., Alberta).
Responding to incidents in accordance with procedures described elsewhere in this manual.

Health and Safety

Provide commitment and support in the development and maintenance of the Health and Safety Program.

Fuel Delivery

Following procedures for accepting fuel.
Ensuring proper Bill of Lading reconciliation procedures are adhered to.

Staff Appearance and Grooming

Ensure all site staff wear approved uniform.
Ensure all site staff are neat and clean in appearance.

Operations

Completing daily and monthly checklist.
Completing all daily/weekly reconciliations.

3.2.2 Team Coordinator

Introduction

The Team Coordinator is a Gas Bar attendant that is designated by the Gas Bar Operator to act on his/her behalf when unavailable.

Primary responsibilities are discussed below.

Responsibilities

Customer Service

Providing consistent Superior Customer Service to everyone who visits the Gas Bar.
Responding to questions and suggestions from customers and employees.

Inventory Control

Ensuring that gasoline inventory control procedures are carried out and those records are maintained as described elsewhere in this manual.

Incident Response

Ensuring that all incidents and accidents are reported promptly to appropriate personnel, including: product shortages, health and safety incidents, and environmental incidents.
Ensuring proper incident handling.

Gasoline Pricing

Confirming pump and sign price accuracy.
Reporting competition price changes to appropriate personnel and changing prices in accordance with the pricing guidelines.
Promptly changing pricing upon request from District Manager.
Conducting competitive pricing surveys for gasoline and obtaining approval from District Manager for any price changes necessary during a retail price war.

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