Manager, Income North America - Toronto, Canada - Royal Bank of Canada

Royal Bank of Canada

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Come Work with Us
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title
Manager, Income North America

What is the opportunity?
This position manages end to end processes related to Income Entitlements performed by the Income Processing Teams.

You will develop processes and procedures to mitigate operational risk, reduce cost and look for opportunity to improve operational efficiency.

In addition, you will be responsible for effective staff management and continuous development of the most efficient and effective organizations structure for the group, with a high focus on risk mitigation.

What will you do?

Ensure quality of service delivered by our entitlements processing teams is in line with service level agreements in place while ensuring superior quality, timeliness and cost effectiveness of information delivery to internal and external clients
Provide procedural and technical support to employees ensuring the accuracy and timeliness of all income payments, while mitigating risk
Ensure errors and omissions are kept to an absolute minimum and where occurring are not repetitive in nature.
Develop, propose and assist in implementing strategies to continually improve processes within the group.
Ensure selection of quality staff when hiring, using behavioral competency interviewing techniques, ensuring the standard and caliber of incumbents is at such a level as to maintain delivery of superior service to all Client's at all times.
Take a lead role in projects identified by senior management.
Provide support to initiatives that affect the key deliverables of the Entitlements group
Ensure backup(s) identified are fully trained.
Develop staff by ensuring opportunities are available to them to learn new skills and/or upgrade current skills, which includes maximizing on their strengths and working with them on areas of development.
Talent Management maximize talent in your team by identifying leaders of the future and help them to grow in their careers.
Perform one on one monthly meetings with staff, documenting details of items discussed for future reference as required.
Ensure annual written evaluations are completed and discussed with staff by the deadline set by Senior Management.
Ensure the equitable distribution of daily work, by analyzing volumes and allocating staff accordingly.
Control and minimize overtime within the team
Accept and successfully execute change while supporting employees through the process, and keeping them focused on business priorities.
Foster and establish good relationships within the team through staff mentoring as well as reward and recognitions as appropriate

What do you need to succeed?

Must-have

Knowledge of Corporate Action/Income Principals & Custody Platforms, Intermediate to Advanced Accounting, Back Office Financial Services Experience.
Demonstrated leadership, supervisory and people management abilities
5 Years Securities Industry experience

Computer Literacy

Intermediate to advance MS Office
Time Management
Process Management
Process improvement and innovation
Business Reengineering
Excellent problem solving and decisionmaking skills
Excellent interpersonal skills
Excellent written and verbal communication skills

Nice to have

3+ years of people management experience
Experience in managing / working with a large team

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Excellent exposure to communicate with various business partners and stakeholders in Investor & Treasury Services and within other platforms as appropriate
Opportunity to obtain handson experience throughout your role
Working with an exciting, closeknit, supportive & dynamic group
Opportunity to collaborate with other business segments within the bank
Excellent career development and progression opportunities
A comprehensive Total Rewards Program including bonuses and flexible benefits
Competitive compensation

Job Summary

Address:

TORONTO, Ontario, Canada

City:

CAN-ON-TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

2023-0