Guest Service Agent - Guelph, Canada - Hampton Inn & Suites By Hilton - Guelph

Hampton Inn & Suites By Hilton - Guelph

Verified Company

Guelph, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Responsibilities and Duties

Provide a high standard of customer service
Register guests using the ARRIVALS and DEPARTURES procedure and assign rooms, accommodating special requests whenever possible.
Thoroughly understands and adheres to proper credit and cash handling policies and procedures.
Use of proper telephone etiquette, adhering to Front Office Standards, answering all calls in a timely and professional manner.
Acts as a host to our guests by searching out opportunities to go above and beyond, to wow the guest; drive customer loyalty by building emotional, individualized connections with customers; and anticipating needs and being proactive.
Acknowledge all customers that enter the lobby area and greet guests first.
Promote goodwill by being courteous, friendly, professional, and helpful to guests and coworkers.
Interprets guest needs and provides exceptional service.
Actively seeks opportunities to make a connection with the guest, far surpassing their expectations at every opportunity. This includes delivering requested room amenities to guest rooms as is requested.
Provide reservation and rate information as required.
Sell rooms to walkin guests.
Make reservations as promptly and efficiently as possible with the knowledge that phone reservations take priority over all other forms of sales and customer service inquiries.
Know and enforces cancellation procedures and policies.
Any other task as required of a Front Desk Agent or by the management.