Automotive Service Advisor - Stratford, Canada - Nes-Tech Sales and Service Inc.

Description

Nes-Tech Sales and Service is a diverse shop in Stratford offering both automotive service and outdoor power equipment, sales and service in Stratford Ontario, We have 7 service bays and a small engine shop.

With 6 technicians on the floor we require additional front counter help.

Some of the many services we provide are fleet service, A/C repair, alignments, safety inspections, general repairs, tires and wheels.

And a full Small Engine/Outdoor equipment division


Responsibilities:

• Greet Customer and offer excellent customer service from intake to release of their vehicles and equipment

- enter customer concerns and relay to technician. Maintain communication with customer through completion of job
- look up and source nesssary parts from supplies and track warranties and core returns

• Ensure that automotive work provided to customer meets company quality standards
• Invoice and collect payment from customer for services rendered
• Handle and resolve customer complaints regarding services
• Maintain customer records and enter data into computer database

Qualifications:

• Working knowledge and experience of automotive and/or small engine products, repairs and parts
• Secondary education in automotive field or Outdoor Power equipment
• Strong communication skills and the ability to translate customer needs to technicians
• Excellent knowledge of computer programs including word processing, excell, a and database tools
• Organizational skill including the ability to schedule appointments, meet with customers and ensure that work is done properly
• Exceptional customer service skills based on experience
• Continuing education and knowledge acquisition on the function and repair of newer vehicles
• Basic mathematics skills to prepare and process bills and customer payment
• Ability to communicate complicated automotive processes to customer who may only have basic automotive knowledge
• Able to work well as a team and take responsibility for individual position
• Dependable, reliable and responsible

Expected Start date:
Immediately


Experience:
Service Advisor: 2 years preferred

Customer Service: 2 years preferred


License/Certification:
Driver's License (required)


Job Types:
Full-time, Permanent


Schedule:

• Monday to Friday

Work Location:
One location


Salary:
$25.00-$30.00 per hour


Benefits:

• Casual dress
• Company events
• Onsite parking
• Store discount

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Stratford, ON: reliably commute or plan to relocate before starting work (required)

Experience:

- service advisor: 2 years (required)

• Customer service: 1 year (required)

Work Location:
One location