Clerk Typist Iii - Vancouver, Canada - Vancouver Police Department
Description
Clerk Typist III:
COMPETITION:
#
SECTION:
Public Service Unit, Information Management Section
STATUS:
Regular full-time
HOURS OF WORK:
10-Hour Shifts - four days on / four days off, 7:00 a.m. to 6:00 p.m.
SALARY:
Pay Grade 15 - $26.87 to $31.56
LOCATION:
2120 Cambie Street, Vancouver
COMPETITION END DATE:
Friday, April 26, 2024
Responsible for providing customer service for all front counter services including access, security, processing found property, police information checks (PIC), minor crime report-taking, and fingerprinting services.
ESSENTIAL DUTIES
- Provides general information and/or referrals to the public and outside agencies
- Manages customer inquiries and determines the type of police service required
- Receives, logs, and distributes courier and other property dropped off to the counter
- Returns driver licences to owners who have received driving suspensions Monitors security of building
- Takes minor crime reports including found and lost property
- Process, tags, and returns found property
- Rolls accurate ink and electronic fingerprints impressions
- Conducts queries through various police databases
- Ensures compliance with Payment Card Industry (PCI) standards
- Mentors and trains staff for triage role
- Participates in the annual mandatory highstress debrief program
- Other related duties and responsibilities as assigned
KNOWLEDGE, SKILLS, AND ABILITIES
Required:
- Working knowledge of PRIME/Versadex
- Working knowledge of Excel, Word, Outlook
- Ability to handle cash
- Ability to provide excellent customer service
- Ability to deal tactfully with the general public
- Experience working with computer peripherals (CD/DVD burner, scanner, printer)
- Ability to maintain effective working relationships in a team environment
- Ability to work independently
- Ability to manage time effectively
- Ability to multitask
- Good organizational skills
Preferred:
- Have working knowledge of JUSTIN, IntelliScreen
- Have knowledge of the VPD organizational structure
- Have working knowledge of the rules, regulations, policies, and procedures that govern the activities of the unit
EXPERIENCE
Required:
- Experience with operating a cash register, debit/credit machine, and handling cash
- Previous customer service experience
Preferred:
- Minimum two years of administrative experience
- Minimum one year working in a police environment
EDUCATION
Required:
- Grade 12
Preferred:
- Training or experience in a similar field or related to the tasks performed
OTHER REQUIREMENTS
- Valid BC Driver's licence
- All employees must maintain their enhanced security clearance while employed with the Vancouver Police Department, which will be renewed every five years or as required
SELECTION PROCESS
_
NOTE:
This position falls under the jurisdiction of Teamsters Local 31._
- THE VANCOUVER POLICE DEPARTMENT IS AN EQUAL OPPORTUNITY EMPLOYER_
Education :
Other trades certificate or diploma
Experience : 2 years to less than 3 years
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