Rental Agent - Simcoe, Canada - Hertz Blue Star Leasing

Description

Hertz Rental Agent Opportunity
Hertz Blue Star Leasing is a Vehicle Rental Business, located at 275 Queensway West, in Simcoe (Norfolk County).

Currently, we a searching for a Part-Time Rental Agent. The role involves facilitating rentals to customers in a friendly and professional manner.

As well as, cleaning vehicles (interiors & exteriors), administrative duties, and ensuring the lot is well-maintained, and optimally merchandized at all times.

This opportunity will require the availability of Monday thru Friday and half day Saturdays, as required

(Part-Time:

approximately 5 to 10 hours per week... in addition to full-time hours to cover Full-Time Staff personal days, vacation days, etc.


Duties will include but might not be limited to the following:

• Effectively handle telephone calls & rentals,
  on your own in-store:
• Create a positive customer service experience by listening to and identifying customers' needs
• Ability to rightsell (when necessary) and make recommendations to meet customers' needs
• Engage with customers, courteously and professionally
• Complete reservations in an accurate and timely manner
• Answer general customer questions and resolve any customer concerns
• Provide accurate information regarding rentals and selling of insurance
• Ensure all regulations are adhered to by customers
• Work hard to ensure overall customer satisfaction
• Conduct thorough walkarounds on every incoming and outgoing rental (to inspect for exterior & interior damage, as well as to check all fuel levels)
• Bring vehicle to customer upon arrival
• Assist customers with various postrental inquiries involving the rental and billing process
• Handle calls from customers requesting to extend or alter their existing rental agreement
• Lot management & maintenance
• Fuel vehicles offsite, as required
• Clean vehicle interiors & exteriors, in a timely manner, to ensure customer satisfaction
• Provide a topnotch, professional valet rental experience for all customers

Experience / Requirements

• Customer Service in a Retail Environment
• General knowledge to process customer transactions (cash, debit, credit)
• Data entry using a computer / rental software
• Excellent driving & parking skills (with valid Driver's License)
• Conviction-Free Background

Key Skills & Competencies

• Organizational skills
• Prioritizing
• Attentiontodetail & accuracy
• Confidentiality
• Good judgment
• Solid problem analysis & problemsolving skills
• Excellent teamwork
• Strong verbal & written communication abilities
• Able to multitask and take mínimal direction

Location Hours of Operation:

Monday through Friday: 8:00am to 5:00pm

Saturday 8:00am to 1:00pm


Compensation:
Hourly Rate of Pay


Job Type:
Part-time

Part-time hours: 5-10 per week


Salary:
$18.00 per hour


Benefits:

• Casual dress
• Disability insurance
• Onsite parking
• Paid time off

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Experience:

Customer Service: 2 years (preferred)


Work Location:
In person