User Support Technician - North York, Canada - Mayfield Technology Group Inc
3 weeks ago
Description
Work Term:
Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: College/CEGEP
- Experience: 1 year to less than 2 years
Work setting:
- Help desk
- Consulting firm
Tasks:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
Computer and technology knowledge:
- Android
- MAC
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Extranet
- Intranet
- Internet
- Servers
- File management software
- Security software
- Multimedia software
- Word processing software
- Presentation software
- Mail server software
- Communication software
- HTML editing software
- Website creation and management software
- Web service design
- MS Office
- MS Windows
- Oracle
- SQL
- SharePoint
- Spreadsheet
- TCP/IP
- Wireless networks
Area of specialization:
- Troubleshooting/diagnostic
Transportation/travel information:
- Own transportation
Work conditions and physical capabilities:
- Fastpaced environment
- Work under pressure
- Repetitive tasks
- Attention to detail
- Sitting
Personal suitability:
- Accurate
- Client focus
- Efficient interpersonal skills
- Initiative
- Judgement
- Organized
- Team player
Health benefits:
- Health care plan
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