Group Sales Supervisor- Yyz - Toronto, Canada - Sunwing Travel Group

Sunwing Travel Group

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Sunwing Travel Group is the largest vertically integrated travel company in

North America Our Purpose:
passionate people making vacation dreams come true.

Be epic Our Values are entrepreneurial, passionate, innovative and customer-centric.

Named one of Canada's Fastest-Growing companies for 14 years in a row, we are looking for an epic Group Sales Supervisor to join our team in Toronto, near Pearson Airport.

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bout You:

***We're looking for a Group Sales Supervisor to join the exciting and dynamic Group Sales team You will ensure that employees are trained and motivated to deliver better than expected service levels. You will achieve group sales targets by ensuring processes and policies are efficient and competitive.

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hat You'll Do:

Create and maintain a highly focused, customercentric and motivated Group Sales Team.
Provide training and ongoing coaching to Group Sale Representatives and Group Sales Agent's on processes, policies, excellence in customer service and selling skills.
Performance manage Group Sales Team through consistent monitoring of sales targets and feedback through team meetings and individual oneonones.
Ensure individual targets are achieved and any performance issues are addressed through coaching.
Provide structured performance management with regular and documented feedback to ensure best efforts to develop and support employees.
Responsible for quality control of their team's group bookings
Communicate performance barriers to Manager or Director (pricing issues, competitor promos, process issues etc.).
Work well with a crossfunctional team
Take and resolve escalated calls whilst providing coaching and support to the Group Sales Agents and Representatives to minimize the number of escalated calls.
Attend trade shows, conferences or other work related events
Other duties as assigned.

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hat You'll Need:

Previous sales and service experience, 1 year minimum
Excellent written and oral communication skills
Strong interpersonal skills, able to develop tight working relationship with peer group.
Strong negotiation and problemsolving abilities
Demonstrates initiative and customer service excellence
Working knowledge of Microsoft Office
Experience with TTS or other reservations systems an asset
TICO certification required

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hat You'll Be A Part Of:

Open concept, collaborative work space

Milestone Celebrations

Weddings, birthdays, babies, promotions, hellos and goodbyes, celebrations of any kind

- _Hotel Partner of the Month events_

Hotel/Destination sponsored events ex. Riu Celebrations and Blue Diamond Days, lunches and giveaways
Fresh Café with delicious snacks and meals at a subsidized rate
Great travel perks
Roof top terrace in the summer
Free Parking
Daily Free Boot Camp and Yoga sessions plus sporting teams to join
Extensive training will be provided
Grow your career with challenging and rewarding work that makes a difference
Opportunity to give back through our social responsibility initiatives
Work with a fun, passionate, travel loving team

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bout Us:

***We have grown from the smallest tour operator in Canada to the largest vertically integrated travel company in North America.

So what does that mean? For Sunwing, it means all our products and services are offered in one vacation and all brands fall under the same parent company.

We are comprised of leading leisure tour operators, travel retail, destination management, and hotel management.

We are also heavily involved in our communities In 2015, we established the charitable initiative, Sunwing Foundation, to support the development of youth in the communities we operate in.

We are passionate people making vacation dreams come true