- Receive service requests and gather initial information
- Incident and Service request resolution and escalation
- Data entry into the ticketing system, and documentation
- Providing Tier 1 (front line) technical support to a business unit's employees
- Maintaining working components through repair and/or replacement
- Ensure adequate inventory for computers and spare parts
- Assisting call-ins or live chat with technical difficulties
- Assisting employees and contractors with hardware and software challenges
- Configuration of phones, mobile, tablets, radios, desktops, laptops, printers, access points, cameras, etc.
- Installation support as required – Pre Trades
- Those individuals wishing to apply into this position must be attending or recently completed an appropriate 2+ year post-secondary education program. Students should be seeking Co-op work experience (college credit), to complete their studies. Eligible programs and studies include but are not limited to: Computer Science Computer Engineering Computer Programing Cyber Security Electrical Engineering Instrumentation Computer Systems Technology
- The individual must also display the required technical, and problem-solving competencies.
- Must be willing and able to work in a Mining/Industrial environment (18+)
- Work in an underground mine environment is possible.
- Competitive salary
- Training and learning opportunities
Information Technology - Kirkland Lake, Canada - Kirkland Lake Gold Ltd.
Description
ABOUT THE
OPPORTUNITYBased at the Macassa Mine, we currently have an exciting opportunity for an Information Technology & Automation (IT) Co-op Student to join our Information Technology team.
The Macassa Mine is a high-grade gold producer, with grade improving at depth, and a key valuation driver for Agnico Eagle. Located in the Town of Kirkland Lake, Ontario, the Macassa Mine remains one of the highest gold grade mines in the world. Macassa commenced operations in 2002, and with the discovery of the South Mine Complex has been able to increase its level of production significantly over the past five years. The mine is located in an area with well-developed infrastructure, including a provincial highway, a railway system and a private airport. High-grade ore is processed at the Macassa Mill, which currently has available capacity and is located in close proximity to the mine.
The Information Technology & Automation (IT) Co-op Student will assist with the day-to-day upkeep of compute and automation technology of Agnico Eagle Mines (AEM) Macassa Mine.
RESPONSIBILITIES
Your responsibilities will include:
QUALIFICATIONS
WHAT'S IN IT FOR YOU?
Together, we are building a world-class gold mine and our success is determined by the hard work and dedication of our team. All of our team members are rewarded with on-the-job perks, including:
Should you be the successful candidate for this role, you will be contacted by a member of our Human Resources Department to schedule an interview.
Together, we are Going for Gold in everything that we do and our success is determined by the hard work and dedication of our team.