Launch Coordinator - Toronto, Canada - Lightspeed Commerce

Lightspeed Commerce

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Hi there Thanks for stopping by
Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

LightSpeed is seeking a Launch Coordinator to join the Customer Success Team based in Montreal.

As a member of the Launch Coordinator team, you will be the main point of contact for all new and existing customers during their post-sale onboarding journey.

This position can be
fully remote (Noam).

You will be responsible for the day-to-day activities associated with the onboarding of new customers, such as scheduling customer orientation sessions, and ensuring that all new customers get up running in a timely manner.

As a Launch Coordinator, establishing early stage customer satisfaction and product adoption is imperative to the success of our customers.

That is where you come in

What you'll be responsible for

Reporting to the Launch Coordinator Team Lead, the daytoday of a Launch Coordinator is customercentric and teamfocused. A Launch Coordinator collaborates constantly across various departments and works closely with their teammates to ensure our customers can achieve a quick time to value.
Owning our Product Specialists' calendars and scheduling onboarding sessions for various products and modules, including betas, across multiple platforms.
Meeting high level KPIs related to the total number of onboarded customers and their time to value.
Managing multiple queues including: inbound/outbound calls, several inboxes, and internal requests from other departments.
Maintaining detailed documentation of customer interactions across various internal tools in order to track followups with customers, and ensure transparency across the department.
Monitoring the progress of our customers and working closely with other departments to help atrisk customers achieve their desired outcome.
Adapting to evolving responsibilities and tackling new challenges

About our team
Working as a Launch Coordinator at Lightspeed means working with a strong, close-knit team based not only in Montreal, but all over the globe Our work has a direct impact on the customer journey and we pride ourselves on ensuring that all customers are treated with the highest level of professionalism and view us as a partner; their success as a business is our success as a company

What you'll be bringing to the team

1+ years of experience in B2B environments, preferably in a solutionsales / technologyrelated environment.
Degree in marketing or business, or an equivalent degree and/or experience.
Polished overall communication skills including phone manner.
Excellent spoken and written
English and French.

Even better if you have, but not necessary (a bonus)

Knowledge of Mac OS X, iOS, G Suite.
Experience with Salesforce, Zendesk, Acuity.
Basic understanding of the retail and hospitality industries.

Who you are

You thrive in a fastpaced environment and execute tasks within short time lines.
You are able to multitask effectively, and remain highly organized, while managing multiple communication channels and accounts at a given time.
You are resultsdriven, metricsoriented, and resourceful.
You have strong interpersonal skills and a passion for people.
You demonstrate a strong attention to detail
You have excellent judgement, and the ability to resolve conflict efficiently.

What's in It for You?

An environment that encourages initiatives and leadership
Fun activities with your teammates be part of the Lightspeed family
Work with highly talented people who are as passionate about their craft as you are
Tons of growth opportunities into technical or people management roles
Access to life and health insurance from day one of employment (premium covered by Lightspeed)
Flexible paid time off policy (FPTO)
RRSP Contribution Program
Up to $500 in reimbursement for physical activity & health and wellness per calendar year
Access to employee Apple purchase program for personal use
Parental Leave Program
Opportunity for remote and hybrid work

In short, an opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day.

For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that.

We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community.

The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that a