Operations Controller - Canada - Metrolinx

Description

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto's subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

Network Operations is seeking to fill an Operations Controller – Incident Communications position to be responsible for creating, managing, and controlling the daily operational and emergency communications for the GO Transit and UP Express transit network. As part of an integrated team, they will collaborate with multiple business units to compile the operational information to communicate the standard reporting and incident responses.

What will I be doing?

• Develop and control the communications of the general service status reports, schedule modifications and overall daily operation of the GO Transit and UP Express service network.
• Communicate implementation of the incident management processes identified in continuity and emergency responses, and recovery plans to internal stakeholders.
• Collaborate and facilitate effective communication and information flow with all internal and external customers in conjunction with service recovery, schedule adjustments, and service disruptions.
• Ensure timely and accurate information dissemination to relevant personnel and stakeholders.
• Participate on various project teams and committees.

What skills & qualifications do I need?

• Completion of a diploma in Business Administration, Transportation, or related field – or a combination of education, training and experience deemed equivalent.
• Completion of a degree or diploma in Emergency Management/Telecommunications, Business, Supply Chain, and Management would be considered an asset.
• Experience working in a Control Centre or related experience in transportation with a solid background in the principles, practices, and application of rail and/or bus transit operations is an asset.
• Environmental, safety, and/or regulatory transportation courses or certifications is an asset.
• Excellent computer skills with high level knowledge of Microsoft Word, Excel and PowerPoint with the ability to quickly become proficient in the use of proprietary software.
• Ability to quickly assess and act upon situations in a fast-paced environment and to successfully manage under pressure and respond to critical changing priorities.
• Excellent analytical, verbal, and written communication skills with the ability to multi-task.
• Experience with unionized staff an asset.
• Must successfully complete environmental, safety, and other training required by corporate policy or regulatory agencies.

Don't Meet Every Requirement?

If you're excited about working with Metrolinx but your experience doesn't quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation:

We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: or email .

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any background information provided be misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.

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