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Saskatoon

    Senior Administrator, Deposit Operations - Saskatoon, Canada - Equitable Bank

    Equitable Bank
    Equitable Bank Saskatoon, Canada

    Found in: Talent CA C2 - 5 days ago

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    Full time
    Description

    Core Responsibilities of the Job:

  • 30% Administration and Management
  • Assists the Manager with monitoring productivity for volume and client turnaround time ensuring that we maintain an outstanding level of customer service.
  • Assists with the continued RESP/RDSP education and training of existing staff, raise and document issues as they come up.
  • Assists the Manager with the preparation of various analytics and reporting.
  • Participates with quality assurance review of the staff members work during high volume times.
  • Assists the Manager/Associate Manager to ensure all time sensitive processes (tax slip preparation and yearend reporting, statements, government files, PAD runs, cheque payments, monthly reconciliations) are completed as scheduled.
  • Authorizes cheque and electronic payments within delegated limits.
  • Engages with the department staff on a regular basis and provide leadership, guidance and motivation, maintaining a strong department rapport/morale and a positive work environment.
  • Acts as a Senior Administrator as required.
  • 30% Customer Service and Quality Assurance
  • Demonstrate a strong commitment to outstanding Customer Service levels with an awareness of timelines and process commitments being met.
  • Play a key role for handling, responding to or reporting any complaints received.
  • Ongoing review of existing processes and controls to identify areas of improvement and recommend solutions to Manager.
  • Answering a diverse range of incoming inquiries regarding RESP/RDSP products and providing one on one guidance pertaining to financial products including providing information, administration instructions, product legislation and regulatory/compliance requirements for RESP/RDSP.
  • 20% Reporting and Reconciliation
  • Assists with the preparation of the yearend tax filings and submission to CRA.
  • Assists with or shares responsibility for the daily reconciliation of the various recs or suspense accounts.
  • Assists with or shares responsibility with Manager for government reporting.
  • 15% Compliance & Audit Support
  • Assists in ensuring all work processed complies with established policy and procedures, including AML (PCMLTFA), CDIC, Privacy and pension and registered plan regulations.
  • Reviews the daily overnight audit reports for client name changes, rate differentials, registration changes, pad/cheque payment verification (withdrawals and transfers) etc.
  • Assists with various department internal and external audits.
  • 5% Technical
  • Participates and supports testing for internal banking system upgrades/releases.
  • Recommends system enhancements to operations group.

    • Let's Talk About You

  • Minimum 5 years of experience in the Deposit Industry
  • RESP/RDSP product and legislative knowledge is a requirement.
  • Post-secondary education
  • Strong leadership and commitment to outstanding Customer Service
  • Sound knowledge on the deposit services industry, our internal banking platforms and other transactional systems
  • Ability to motivate and engage people in a rapid growth environment
  • Robust problem solving and process improvement abilities
  • Strong attention to detail
  • Strong knowledge of regulations affecting the business such as but not limited to Privacy (PIPEDA), Deposit Type Instruments Regulations (DTIR), CDIC, CRA reporting, FCAC complaint handling, pension and registered plan regulations and Legislative compliance.
  • Strong oral and written communication skills
  • Ability to work independently or within group or team environment
  • Very strong organizational & time management skills, able to manage deadlines, be detail driven, and have the ability to multitask.
  • Proficiency with MS Office (specifically Word & Excel)Proven ability to thrive in a constantly changing environment and to perform well in a high volume, high intensity environment.
    • What we offer [For full-time permanent roles] Competitive discretionary bonus Market leading RRSP match program Medical, dental, vision, life, and disability benefits Employee Share Purchase Plan Maternity/Parental top-up while you care for your little one Generous vacation policy, personal days and even a moving day Virtual events to connect with your fellow colleagues Annual professional development allowance and a comprehensive Career Development program A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
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