Manager, Project Management - Toronto, Canada - Mastercard

Mastercard

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible.

Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences.

We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager, Project Management

Who is Mastercard?

Mastercard is a global technology company in the payments industry.

Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.

Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company.

With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

You are a savvy communicator that can quickly build relationships across type-A stakeholders (business development, sales & account management, customer success, product management & development, compliance & risk, operations to name a few); and can expertly navigate these diverse and complex relationships to ensure resources are aligned to achieve our goal.

If you like a fast paced and dynamic environment, and want to combine your project management, change management & communications skills to deliver exceptional experiences for our customers, then this is the role for you

Role

In this position you will:

Collaborate and consult with Ethoca's customer and internal business & delivery teams to manage customer experience during all phases including overseeing the development, communication, control and execution of project plans leveraging our STAR philosophy.
Coordinate tasks throughout the onboarding project (from business development to implementation) while operating as a single point of contact for all project related communications both internal and external stakeholders
Ensure customers clearly understand the status of their onboarding with Ethoca throughout all phases; including completed tasks, pending deliverables, and outstanding items. Confidently communicates the risk of slippage to schedule and crossdependencies. Including but not limited to, identifying and monitoring challenges, risks and issues and overseeing the resolution of escalated issues.
Ensure that all necessary documentation is distributed (and archived) to ensure adequate communication with our customers and internal business teams.
Participate in special assignments & strategic initiatives to support our business growth and to make us better this can include project management oversight and/or functional expertise in task forces, new product launches and business transformations along with other duties as assigned.
Have the ability to work and to take initiative and move activities forward with limited direction.

All About You

Advanced experience in customerfacing project management role; Professional Project Management certification (i.e. PMP or PMI) in good standing would be an asset
Strong (and proven) ability to manage multiple projects, resources and competing priorities; ideally in a multisite/location environment (global experience preferred)
Strong strategic planning, analytical and problemsolving skills
Able to produce & present project status (including reporting/dashboards) to all levels of the organization including executive audiences
Clear and effective communicator both internally and customer facing with various stakeholders (i.e. client management, customer service, technical resources, project managers, business leads). You're not afraid of taking charge in a presentation.
You just don't manage tasks; you're a savvy collaborator. You bring people together to achieve a sharedgoal
Continuous improvement demonstrated ability to problem solve and influence the implementation of change to help prepare as we scale globally
Flexibility to support international time zones for our global customer implementations and a valid passport is required and so is the flexibility to support some global travel (<5%)
Intermediate knowledge of Payments eco system (including Merchants, Issuers, and Processing)
Proficiency in French would be an asset

Corporate Security Responsibility