Manager, It - Edmonton, Canada - The Good Samaritan Society

The Good Samaritan Society

Verified Company

Edmonton, Canada

16 hours ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Manager, IT
Good Samaritan ,Corporate Office
, Street, Edmonton, AB
The world could use more good samaritans.

If you are interested in a diverse and rewarding career within a dynamic organization, then choose a career where people matter; where you are valued, appreciated for your hard work, and supported.

Join a team that empowers you to live up to your potential so that you can feel part of something bigger and make a difference in the lives of others.

The Opportunity

Employment Type:
Permanent Full Time 1 FTE
Hours of Work:

Wages:
- $69,825-$96,997 Commensurate with Education and ExperienceReporting to the Director of IMTP & Telecare, the Technology Services Manager will lead and manage the Technology department.
**Education**- Undergraduate degree in Computer science or Information Systems plus 10 years' progressive experience with 4 years' managerial experience.

A combination of the following certifications is considered an asset:
ITIL certification
PMP certification
COBIT certification
CISSP certification
Architectural certification

Qualifications

5 + years managing an IT department with progressive experience preferred
5 years managing customer and vendor relationships.
Business acumen
Telecare manager responsibilities (business acumen)
5 + years experience with:
Communication systems
Nurse call systems
Phone solutions
Wireless communications (eg: Spectralink, Vocera)

- + others

MS SQL Server
Application Development
Networks
Servers
Security

Accountabilities

Supervise and manage multiple projects.
Assigns and supervises work of all staff.
Coordinate the work of contractors to achieve corporate wide project goals, including assigning managing tasks, testing outcomes and ensuring quality of services provided by contractors.
Responsible for recruiting, discipline and performance evaluations of service desk and network administration staff.
Ability to translate nontechnical business needs into technical solutions with defined processes.
Ability to architect solutions including option analysis with the ability to document and communicate these to the intended audience.
Strong creative and analytical thinking.
Demonstrated ability to be flexible by changing routine to accommodate emerging needs and situations.
Ability to analyze and document business processes.
Ability to prioritize and delegate project tasks.
Able to handle multiple projects and tasks at once.
Deliver projects and tasks on schedule.
Keep Service Levels at our agreed SLA's.
Maintain security operational practices, regulations and policies to ensure they are current and being followed.
Manage and purchase approvals and budget within defined limits.
Keep the organization updated with the status of our systems.
Ongoing collaboration with our stakeholders.
Prepare technical and management reports by collecting, analyzing and summarizing information and trends.
Create detailed plans for execution and implementation of new processes, including budgetary guidelines.
Implement SOP's for all tasks within the Information and Technology realm.
Service Desk tier 1 and 2 level support
Problem Management
Change Management
Research, Develop and architect recommended solutions.
Implement information and technology solutions that meet business demand
Ensure that full SDLCs - system development lifecycles are followed during system implementation.
Identify data quality and integration gaps with solutions and recommendations on how to correct these gaps.
Commit to meeting projects deadlines, assist in project planning and project leadership.
Ability to understand and manage the Telecare business unit.
Ongoing delivery of business reports, dashboards and financials for IT and Telecare business units.
Maintain a high standard of cleanliness, keeping the work environment consistently tidy.
Adhere to all infection control practices and procedures.
Travel as the demand requires, with the possibility of overnight stays.
Other duties as assigned

Who we are:

At The Good Samaritan Society, Good Samaritan Canada, and Good Samaritan Delta View Care Centre, we believe that our employees are our number one asset.

Since 1949, we have been providing excellence in complex/long term care, assisted/supportive living, and other specialized care services for the elderly and those with developmental and physical support requirements.

We could not do what we do without our dedicated and committed employees.

What we can offer you: